A thesis submitted in partial fulfillment of the requirements for the degree of Master of Engineering, School of Advanced Technologies

Thesis (M.Eng.) - Asian Institute of Technology, 1998

This study concerns with the developing a quality system in a manufacturing company in Vietnam. The first stage of this study focuses on implementing ISO 9002 quality system standard in order to create the total quality environment inside the company. The study reviews and evaluates the activity planing such as scheduling, resource management for ISO 9002 implementatio!l that is now being carried out in the company. The compliance with ISO 9002 requirements had been analysed. Some samples of quality document are created to meet the ISO 9002 requirements and to be a foundation for implementing TQM' s selected functions. The next stage of this study is to examine the implementation of TQM techniques for quality improvement. The investigations of production performance of a typical product are carried out to analyse the proportion of non conforming product, the process capability, and cost of non-conformance. The output is described and analysed. Finally, the recommendation for developing a quality system in Vietnamese industry including the implementation of ISO 9000 quality system standard and extension to TQM implementation is proposed.