The measurement and analysis of air traffic controller's workloads : a case study of CKS TRACON

By: Call Number: AIT Thesis no.SM-98-02 Contributor(s): Material type: SeriesSeries: Asian Institute of Technology. Thesis ; no. SM-98-02Publication details: Bangkok : Asian Institute of Technology, 1998Description: 136 leavesSubject(s): Online resources: Dissertation note: Thesis (M.B.A.) - Asian Institute of Technology, 1998 Summary: The ultimate objective of this research is to help providing ATC (Taiwan) with a tool to achieve "the safe, orderly, and expeditious flow of air traffic" in Taipei FIR. Specially, the research, based on extensive and critical review of literature on the air traffic control operations, develops a conceptual framework to define and measure the workload of a radar controllers as well as its major determinant, the traffic loads at CKS TRACON. A mathematical model is developed, and validated through careful field measurements, to describe the dependence of the workload on the various traffic loads. As an implication, the impacts of various traffic factors on the air traffic controllers can be analyzed. The results provide practical applications in planning and measuring the ATC workforce as well as the traffic at the CKS TRAC ON.
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A thesis submitted in pa1tial fulfillment of the requirements for the degree of Master of Business Administration, School of Management

The ultimate objective of this research is to help providing ATC (Taiwan) with a tool to achieve "the safe, orderly, and expeditious flow of air traffic" in Taipei FIR. Specially, the research, based on extensive and critical review of literature on the air traffic control operations, develops a conceptual framework to define and measure the workload of a radar controllers as well as its major determinant, the traffic loads at CKS TRACON. A mathematical model is developed, and validated through careful field measurements, to describe the dependence of the workload on the various traffic loads. As an implication, the impacts of various traffic factors on the air traffic controllers can be analyzed. The results provide practical applications in planning and measuring the ATC workforce as well as the traffic at the CKS TRAC ON.

Thesis (M.B.A.) - Asian Institute of Technology, 1998

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