AI SearchSelf-organizing maps for browsing FAQs
Le Thanh Liem
Self-organizing maps for browsing FAQs - Pathum Thani, Thailand : Asian Institute of Technology, 2003 - 38 p. : ill. - Thesis ; no. CS-03-05 . - Asian Institute of Technology. Thesis ; no. CS-03-05 .
A thesis submitted in partial fulfillment of the requirements for the degree of Master of Science, School of Advanced Technologies
Thesis (M.Sc.) - Asian Institute of Technology, 2003
This research is on the automation of Frequently Ask Questions (FAQs) faced by a telephone enquiring system. This thesis considered the Vietnam Telephone Call Center known as 1080 Net Enquiry System. This thesis explored the use of Self-Organizing Maps (SOMs) to group the FAQs to identify appropriate responses.
Self-organizing maps
Self-organizing systems
Telephone answering services
Self-organizing maps for browsing FAQs - Pathum Thani, Thailand : Asian Institute of Technology, 2003 - 38 p. : ill. - Thesis ; no. CS-03-05 . - Asian Institute of Technology. Thesis ; no. CS-03-05 .
A thesis submitted in partial fulfillment of the requirements for the degree of Master of Science, School of Advanced Technologies
Thesis (M.Sc.) - Asian Institute of Technology, 2003
This research is on the automation of Frequently Ask Questions (FAQs) faced by a telephone enquiring system. This thesis considered the Vietnam Telephone Call Center known as 1080 Net Enquiry System. This thesis explored the use of Self-Organizing Maps (SOMs) to group the FAQs to identify appropriate responses.
Self-organizing maps
Self-organizing systems
Telephone answering services