AI SearchStrategy formulation for service quality improvement in banking business : (Record no. 113269)
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| fixed length control field | 03707nas a2200433 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260818222656.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090421s1998 th uu|m rtt 0| a1eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | .b11678537 |
| 099 #9 - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | AIT Thesis no.SM-97-05 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ojha, Jyoti Chandra |
| 245 10 - TITLE STATEMENT | |
| Title | Strategy formulation for service quality improvement in banking business : |
| Remainder of title | a case study of Rastriya Banijya Bank in Nepal |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bangkok : |
| Name of publisher, distributor, etc. | Asian Institute of Technology, |
| Date of publication, distribution, etc. | 1997 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 124 p. : |
| Other physical details | ill. + |
| Accompanying material | 1 online resource |
| 490 1# - SERIES STATEMENT | |
| Series statement | Thesis ; |
| Volume/sequential designation | no. SM-97-05 |
| 500 ## - GENERAL NOTE | |
| General note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (M.B.A.) - Asian Institute of Technology, 1997 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | As the Nepalese commercial banking sector is moving towards globalization, implementation of good service quality programs by the Nepalese commercial banks IS becoming extremely important to differentiate themselves from their competitors. This study is a combination of exploratory and evaluative research intended to assess the quality of service in Rastriya Banijya Bank (RBB), the only one hundred percent government owned commercial bank in Nepal, and suggest ways of improving service quality. The study covers the banking scenarios of Nepal, RBB corporate profile and its service quality assessment and evaluation. In this study, the quality of service provided by RBB was evaluated on the basis of customers' perception. At the same time service quality infrastructures, such as team work, perceived control, employee job fit, communication and feed back and evaluation system and factors affecting specific service quality were studied based on employees' perceptions. The collected data were statistically analyzed usmg Statistical Package for Social Science (SPSS) software. The findings of the study reveal that computerization has a significant effect on improving the quality of service on the most important aspects such as reliability and responsiveness in the service ofRBB. Based on the findings of the study recommendations are made to improve quality in the deposit, loan, money transmission and overall service of the bank. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Bank management |
| Geographic subdivision | Nepal |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Johri, Lalit M., |
| Relator term | Chairperson |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gupta, Joyti, |
| Relator term | Examination Committee |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Paul, Himangshu, |
| Relator term | Examination Committee |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Deutscher Akademischer Austauschdienst (DAAD) (German Academic Exchange Service), |
| Relator term | Scholarship Donor |
| 810 2# - SERIES ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology. |
| Title of a work | Thesis ; |
| Volume/sequential designation | no. SM-97-05 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Full-Text |
| Uniform Resource Identifier | <a href="http://203.159.5.9/ait-thesis/detail.php?q=B13542">http://203.159.5.9/ait-thesis/detail.php?q=B13542</a> |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b11678537 |
| b | mnait |
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| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) | |
| a | 241009 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Operator's initials, OID (RLIN) | 0 |
| Cataloger's initials, CIN (RLIN) | 971010 |
| First date, FD (RLIN) | m |
| -- | a |
| -- | m |
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| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnait |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnait |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnarc |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnarc |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 20-AIT Publication |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 40-Archives |
| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120551493 |
| CREATED | CREATED : 1997-10-10 |
| RECORD Id | RECORD # : i12023760 |
| LPATRON | LPATRON : 1019198 |
| LCHKIN | LCHKIN : 2007-04-09 |
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| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120551477 |
| CREATED | CREATED : 1997-10-10 |
| RECORD Id | RECORD # : i12023772 |
| LPATRON | LPATRON : 1018775 |
| LCHKIN | LCHKIN : 2007-06-17 |
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| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120221808 |
| CREATED | CREATED : 2016-03-31 |
| RECORD Id | RECORD # : i12916390 |
| LPATRON | LPATRON : 0 |
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| Barcode | Barcode : 30050120905269 |
| CREATED | CREATED : 2020-02-20 |
| RECORD Id | RECORD # : i13261654 |
| LPATRON | LPATRON : 0 |
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| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 18/08/2026 | AIT Thesis no.SM-97-05 | 30050120551493 | 18/08/2026 | 1 | 18/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 18/08/2026 | AIT Thesis no.SM-97-05 | 30050120551477 | 18/08/2026 | 2 | 18/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 18/08/2026 | AIT Thesis no.SM-97-05 | 30050120221808 | 18/08/2026 | 1 | 18/08/2026 | 40-Archives | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 18/08/2026 | AIT Thesis no.SM-97-05 | 30050120905269 | 18/08/2026 | 3 | 18/08/2026 | 20-AIT Publication |