AI SearchTotal quality management in health industry : (Record no. 121374)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 04521nas|a2200445 i 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260819084727.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150799s1998 th uzm rtt 00| a1eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | .b11755076 |
| 099 #9 - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | AIT Thesis no. ISE-98-35 |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Suchada Taechotirote |
| 245 10 - TITLE STATEMENT | |
| Title | Total quality management in health industry : |
| Remainder of title | a case of a hospital |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bangkok : |
| Name of publisher, distributor, etc. | Asian Institute of Technology, |
| Date of publication, distribution, etc. | 1998 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 89, A27, B29, C11, D17, E4, F10 p. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Thesis ; |
| Volume/sequential designation | no. ISE-98-35 |
| 500 ## - GENERAL NOTE | |
| General note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Engineering, School of Advanced Technologies |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (M.Eng.) - Asian Institute of Technology, 1998 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | As competition increases in the health care industry and the business environment is characterized by changing customer expectations, many hospitals have to improve their strategies. Quality is a strategic issue that is increasingly being recognized by a number of hospitals. The idea that the principles of Total Quality Management (TQM) which were first conceived in the manufacturing industry might be applied in the context of health care to improve service quality is a new one and is leading to interesting developments, which will extend and enrich the whole field of TQM as well as doing good for the patients. The transfer of TQM from the industrial environment into the healthcare environment is not a straightforward exercise. Many hospitals are now undertaking a TQM approach in managing their affairs. Bangpakong Piyavej hospital sees the importance of customer-oriented medical service, which is consistent with TQM principles. Top management aims to create a continues improvement system to meet the customer needs in the organization. This study implements a TQM program to meet customer satisfaction in the Out Patient Department (OPD) in Bangpakong Piyavej hospital which provides medical service to most of the patients. Firstly, an ISO 9002 document system is developed to assure that the hospital has a standard service system, which can audit and detect system errors. The service process is continually improved by listening to the patients. Secondly, a questionnaire survey was used to measure gaps between the actual performance and customer expectations. This study also uses other TQM tools such as Pareto analysis, cause and effect analysis, and a control chart to continually generate process development. Every part of the TQM program supports each other. Developing only a document system will generate a reliable service process but will not create improvement. By only applying other quality tools, the organization can enrich the service process but can not assure the level of achievement. However, by combining the ISO 9002 document system and TQM tools an organization can ensure that they consistently meet the customer requirements. This research recommends for further study a new quality system should be applied in pilot hospitals. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Total quality management |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Health services administration |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hasin, M.A.A., |
| Relator term | Chairperson |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bohez, Erik L.J., |
| Relator term | Examination Committee |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Voratas Kachitvichyanukul, |
| Relator term | Examination Committee |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology Partial Scholarship, |
| Relator term | Scholarship donor |
| 810 2# - SERIES ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology. |
| Title of a work | Thesis ; |
| Volume/sequential designation | no. ISE-98-35 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Full-Text |
| Uniform Resource Identifier | <a href="http://203.159.5.9/ait-thesis/detail.php?q=B13280">http://203.159.5.9/ait-thesis/detail.php?q=B13280</a> |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b11755076 |
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| c | y |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) | |
| a | 250422 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Operator's initials, OID (RLIN) | 0 |
| Cataloger's initials, CIN (RLIN) | 990715 |
| First date, FD (RLIN) | m |
| -- | a |
| -- | y |
| -- | 0 |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnait |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnait |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnarc |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnarc |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 20-AIT Publication |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 40-Archives |
| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120845663 |
| CREATED | CREATED : 1999-07-15 |
| RECORD Id | RECORD # : i12142657 |
| LPATRON | LPATRON : 1019979 |
| LCHKIN | LCHKIN : 2008-10-20 |
| RENEWALS | # RENEWALS : 0 |
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| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120845655 |
| CREATED | CREATED : 1999-07-15 |
| RECORD Id | RECORD # : i12142669 |
| LPATRON | LPATRON : 1019614 |
| LCHKIN | LCHKIN : 2008-08-03 |
| RENEWALS | # RENEWALS : 0 |
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| -- | TOT CHKOUT : 11 |
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| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050160098850 |
| CREATED | CREATED : 2016-04-28 |
| RECORD Id | RECORD # : i12961048 |
| LPATRON | LPATRON : 0 |
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| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050121006331 |
| CREATED | CREATED : 2021-05-02 |
| RECORD Id | RECORD # : i13321043 |
| LPATRON | LPATRON : 0 |
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| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 19/08/2026 | AIT Thesis no. ISE-98-35 | 30050120845663 | 19/08/2026 | 1 | 19/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 19/08/2026 | AIT Thesis no. ISE-98-35 | 30050120845655 | 19/08/2026 | 2 | 19/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 19/08/2026 | AIT Thesis no. ISE-98-35 | 30050160098850 | 19/08/2026 | 1 | 19/08/2026 | 40-Archives | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 19/08/2026 | AIT Thesis no. ISE-98-35 | 30050121006331 | 19/08/2026 | 3 | 19/08/2026 | 20-AIT Publication |