AI SearchUnderstanding mobile apps post-adoption behavior and discontinuance : (Record no. 124179)
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| 005 - DATE AND TIME OF LATEST TRANSACTION | |
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| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | .b1247213x |
| 099 #9 - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | AIT Diss. no.SM-25-03 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Lamichhane, Roshee |
| 245 10 - TITLE STATEMENT | |
| Title | Understanding mobile apps post-adoption behavior and discontinuance : |
| Remainder of title | a grounded theory perspective |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Pathum Thani, Thailand : |
| Name of publisher, distributor, etc. | Asian Institute of Technology, |
| Date of publication, distribution, etc. | 2025 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 190 leaves : |
| Other physical details | ill.+ |
| Accompanying material | 1 online resource |
| 490 1# - SERIES STATEMENT | |
| Series statement | Dissertation ; |
| Volume/sequential designation | no. SM-25-03 |
| 500 ## - GENERAL NOTE | |
| General note | A dissertation submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy in Business Administration |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (Ph.D.) - Asian Institute of Technology, 2025 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Users are prone to discontinuing mobile apps for unknown reasons, therefore posing challenges to developers and marketers who aim to encourage user retention. Though app adoption and usage are widely prevalent, few in-depth investigations study discontinuance behavior across different app categories and user contexts. This study attempts to fill the gap by investigating app discontinuance determinants and appropriation practices through Expectation-Disconfirmation Theory (EDT). The findings have important consequences for Marketing and Information Systems research and practice.An inductive grounded theory approach was adopted, interviewing 38 users across 21 countries, aged 21-57, to discuss their experiences with appropriating practices after disconfirmation with mobile apps. This study presents findings from two phases of data analysis using the same dataset. Phase 1 found that users engage in various appropriating practices before discontinuing their mobile apps, employing engagement practices (workarounds and reframing) and disengagement practices (discontinuance and deferring). Four distinct post-adoption behaviors were identified: workarounds, discontinuance, reframing, and deferring. Using Expectation Disconfirmation Theory (EDT), this study extends EDT to include a new category of disengagement practices called "deferring".Phase 2 identified ten key factors influencing app discontinuance among 29 Asian users, categorized into negative (inhibiting), positive (enabling), and intervening themes. Findings help users navigate discrepancies between expectations and actual app experiences, contributing to the literature on post-adoption of mobile apps. This study provides insights into managing app discontinuance and practical implications for businesses aiming to retain app users. Unlike most research focusing on users' intention to discontinue specific apps, this study examines actual app discontinuance across the entire app ecosystem. Phase 2 extends explicitly the Push-Pull-Mooring (PPM) framework by introducing the availability of alternatives and the external environment as new constructs.Understanding app discontinuance dynamics can help app developers improve user experience, address dissatisfaction, and reduce abandonment rates. Future research can explore distinct usage patterns of hedonic and utilitarian apps, varying attitudes and behaviors across age groups, and factors influencing app selection in diverse cultural settings. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Mobile apps |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Grounded theory |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Junaid, Muhammad, |
| Relator term | Chairperson |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ward, Philippa, |
| Relator term | Co-Chairperson |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Pisut Komsaap, |
| Relator term | Examination Committee |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zimmerman, Willi, |
| Relator term | Examination Committee |
| 810 2# - SERIES ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology. |
| Title of a work | Dissertation ; |
| Volume/sequential designation | no.SM-25-03 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Full-Text |
| Uniform Resource Identifier | <a href="http://203.159.5.9/ait-thesis/detail.php?q=B23337">http://203.159.5.9/ait-thesis/detail.php?q=B23337</a> |
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| Operator's initials, OID (RLIN) | 0 |
| Cataloger's initials, CIN (RLIN) | 260123 |
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| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnarc |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 67-Electronic Resource |
| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : - |
| CREATED | CREATED : 2026-01-23 |
| RECORD Id | RECORD # : i13568577 |
| LPATRON | LPATRON : 0 |
| LCHKIN | LCHKIN : - |
| RENEWALS | # RENEWALS : 0 |
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| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 19/08/2026 | AIT Diss. no.SM-25-03 | 19/08/2026 | 1 | 19/08/2026 | 67-Electronic Resource |