AI SearchCommunication, decision making and customer satisfaction in credence services : (Record no. 19224)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 04843nas|a2200457 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260817173227.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 161112s2013 th uu|m rtm 0| a1eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | .b12174130 |
| 099 #9 - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | AIT Diss. no.SM-13-11 |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Anothai Ngamvichaikit |
| 245 10 - TITLE STATEMENT | |
| Title | Communication, decision making and customer satisfaction in credence services : |
| Remainder of title | an empirical study in patient-doctor interaction in hospitals |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Pathum Thani, Thailand : |
| Name of publisher, distributor, etc. | Asian Institute of Technology, |
| Date of publication, distribution, etc. | 2013 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 137 leaves : |
| Other physical details | ill. + |
| Accompanying material | 1 online resource |
| 490 1# - SERIES STATEMENT | |
| Series statement | Dissertation ; |
| Volume/sequential designation | no. SM-13-11 |
| 500 ## - GENERAL NOTE | |
| General note | A dissertation submitted inpartial fulfillment of the requirements for the degreeof Doctor of Philosophy, School of Management |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (Ph.D.) - Asian Institute of Technology, 2013 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Global business is shifting away from a product oriented focus to a service approach. Additional research in the field of services is primarily aimed at understanding customer empowerment and co-creation, especially in intangible services where customers{u2018} lack of information affects credence. This study researchedthe relationship between service provider communication and positive customer evaluation of credence services, and incorporates the effects of service provider source credibility and customer persuasion knowledge. Healthcareis selected as a service which has high credence quality. Physicians serve an important role as informative authorities and influencers in patient decisions, so health economics has positioned the physician as informational agency. Customer-centric communication has been emphasized extensively over the past 50 years and is referred to as shared decision making; however, its effect on customer satisfaction has not yet been confirmed, and the implementation of shared decision making in routine practice still poses a dilemma. Phenomenology research is commonly conducted to explore actual medical care experiences. In adopting this approach, we have endeavored to expand our understanding by focusing on successful service communication in the medical tourism industry, where relationships and trust occur despite the high cultural disparity and uncommonness of Western patient-Thai doctor relationships. The insights garnered from multisource informants into this phenomenon led us to focus on information sharing to enhance customer decision autonomy, not only the loci of decision making. This research attempts to examine the heterogeneity of provider source credibility and customer persuasion knowledge. We conducted a confirmatory investigation by experimental research. The findings suggest that information sharing is beneficial communication facilitating decision autonomy in the healthcarecontext. A further managerial implication suggests that information sharing is a determinant in positive customer evaluation and that service providers should adopt an appropriate customer communication approach that facilitates decision autonomy. Expert recommendation should beconsidered carefully,tobe used only whentheexpert isahigh credible source orthecustomer holds alow level of persuasion knowledge. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Communication in management |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| General subdivision | Management |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Beise-Zee, Rian, |
| Relator term | Co-Chairperson |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ferguson, David, |
| Relator term | Co-Chairperson |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zimmermann, Willi, |
| Relator term | Examination Committee |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Shipin, Oleg V., |
| Relator term | Examination Committee |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Royal Thai Government Fellowship, |
| Relator term | Scholarship Donor |
| 810 2# - SERIES ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology. |
| Title of a work | Dissertation ; |
| Volume/sequential designation | no. SM-13-11 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Full-Text |
| Uniform Resource Identifier | <a href="http://203.159.5.9/ait-thesis/detail.php?q=B00825">http://203.159.5.9/ait-thesis/detail.php?q=B00825</a> |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b12174130 |
| b | multi |
| c | m |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) | |
| a | 240617 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Operator's initials, OID (RLIN) | 0 |
| Cataloger's initials, CIN (RLIN) | 161112 |
| First date, FD (RLIN) | m |
| -- | a |
| -- | m |
| -- | 0 |
| 962 ## - | |
| -- | 000:001:PDF:b1217413:002769:0:0:0:0:0:0 |
| -- | Abstract--AIT Diss. no.SM-13-11 |
| -- | n |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnait |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnarc |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnait |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 20-AIT Publication |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 40-Archives |
| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120390058 |
| CREATED | CREATED : 2016-12-11 |
| RECORD Id | RECORD # : i13059919 |
| LPATRON | LPATRON : 1029173 |
| LCHKIN | LCHKIN : 2020-10-17 |
| RENEWALS | # RENEWALS : 0 |
| -- | # OVERDUE : 0 |
| -- | IUSE3 : 0 |
| -- | TOT CHKOUT : 1 |
| -- | TOT RENEW : 4 |
| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120405146 |
| CREATED | CREATED : 2017-11-05 |
| RECORD Id | RECORD # : i13076371 |
| LPATRON | LPATRON : 0 |
| LCHKIN | LCHKIN : - |
| RENEWALS | # RENEWALS : 0 |
| -- | # OVERDUE : 0 |
| -- | IUSE3 : 0 |
| -- | TOT CHKOUT : 0 |
| -- | TOT RENEW : 0 |
| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050121063605 |
| CREATED | CREATED : 2024-05-21 |
| RECORD Id | RECORD # : i13499555 |
| LPATRON | LPATRON : 0 |
| LCHKIN | LCHKIN : - |
| RENEWALS | # RENEWALS : 0 |
| -- | # OVERDUE : 0 |
| -- | IUSE3 : 0 |
| -- | TOT CHKOUT : 0 |
| -- | TOT RENEW : 0 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 17/08/2026 | 50.00 | AIT Diss. no.SM-13-11 | 30050120390058 | 17/08/2026 | 1 | 17/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 17/08/2026 | AIT Diss. no.SM-13-11 | 30050120405146 | 17/08/2026 | 1 | 17/08/2026 | 40-Archives | |||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 17/08/2026 | 50.00 | AIT Diss. no.SM-13-11 | 30050121063605 | 17/08/2026 | 2 | 17/08/2026 | 20-AIT Publication |