AI SearchCompeting on service quality : (Record no. 20167)
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| fixed length control field | 04164nas|a2200457 i 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260818084349.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 111100s2000 th uu m rtt 00| a1eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | .b11814895 |
| 099 #9 - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | AIT RSPR no.SM-00-103 |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Nguyen Minh Ngoc |
| 245 10 - TITLE STATEMENT | |
| Title | Competing on service quality : |
| Remainder of title | a case study of Vietnamese self-service department store |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bangkok : |
| Name of publisher, distributor, etc. | Asian Institute of Technology, |
| Date of publication, distribution, etc. | 2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 64 leaves |
| 490 1# - SERIES STATEMENT | |
| Series statement | Research studies project report ; |
| Volume/sequential designation | no.SM-00-103 |
| 500 ## - GENERAL NOTE | |
| General note | A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 2000 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The fast development in Vietnam within five years back from now has made the retailing industry become more competitive and dynamic. The competitive priority has trend to move from price to product quality to service quality today. Therefore, the major objectives of the research is to identify the gaps and differences between retailer staff view points (self-service department store) and customer viewpoints on the importance of attributes for customer and customer perception of attributes. The research, then, suggests possible reason for these gaps and differences. Final is to make some recommendation to improve service quality in self-service department store. These objectives were achieved through combination of exploratory survey, customer survey, staff survey, indepth interview with manager, discussion with selected staff and qualitative and comparative analysis methods. Basically the research has fulfilled the original objectives. From the findings and analysis, the research propose three steps to improving service quality for the store. The first step is to implement the change in approach and policy toward service quality. This step aim at ensuring that, things got done in the right obit and the store gets the common harmony. The second step is to determine what should be done in current context and environment. This step to ensure that the best competitive priority, service specification, service delivery specification, direction and new opportunity will be defined and followed. The third step is to determine what should be done to translate the goal, direction in service quality into operation. The step aims at ensure that the right action will be taken |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Self-service stores |
| General subdivision | Vietnam |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bechter, Clemens, |
| Relator term | Examination Committee |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Tocquer, Gerard A., |
| Relator term | Chairperson |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Swierczek, F.W., |
| Relator term | Examination Committee |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Government of Switzerland/Swiss Agency for Development and Corporation (SA V), |
| Relator term | Scholarship Donor |
| 810 2# - SERIES ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology. |
| Title of a work | Research studies project report ; |
| Volume/sequential designation | no.SM-00-103 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Full-Text |
| Uniform Resource Identifier | <a href="http://203.159.5.9/ait-thesis/detail.php?q=B07106">http://203.159.5.9/ait-thesis/detail.php?q=B07106</a> |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b11814895 |
| b | mnait |
| c | u |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) | |
| a | 240612 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Operator's initials, OID (RLIN) | 0 |
| Cataloger's initials, CIN (RLIN) | 001027 |
| First date, FD (RLIN) | m |
| -- | a |
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| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnait |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnait |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnarc |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnarc |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnarc |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 20-AIT Publication |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 40-Archives |
| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120669287 |
| CREATED | CREATED : 2000-11-11 |
| RECORD Id | RECORD # : i12226166 |
| LPATRON | LPATRON : 1018549 |
| LCHKIN | LCHKIN : 2007-04-09 |
| RENEWALS | # RENEWALS : 0 |
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| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120669295 |
| CREATED | CREATED : 2000-11-11 |
| RECORD Id | RECORD # : i12226178 |
| LPATRON | LPATRON : 1015901 |
| LCHKIN | LCHKIN : 2004-07-23 |
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| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050160084272 |
| CREATED | CREATED : 2016-04-05 |
| RECORD Id | RECORD # : i12969345 |
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| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120924831 |
| CREATED | CREATED : 2020-01-15 |
| RECORD Id | RECORD # : i13248169 |
| LPATRON | LPATRON : 0 |
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| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120991830 |
| CREATED | CREATED : 2020-11-02 |
| RECORD Id | RECORD # : i13258941 |
| LPATRON | LPATRON : 0 |
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| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 18/08/2026 | AIT RSPR no.SM-00-103 | 30050120669287 | 18/08/2026 | 1 | 18/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 18/08/2026 | AIT RSPR no.SM-00-103 | 30050120669295 | 18/08/2026 | 2 | 18/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 18/08/2026 | AIT RSPR no.SM-00-103 | 30050160084272 | 18/08/2026 | 1 | 18/08/2026 | 40-Archives | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 18/08/2026 | AIT RSPR no.SM-00-103 | 30050120924831 | 18/08/2026 | 3 | 18/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 18/08/2026 | AIT RSPR no.SM-00-103 | 30050120991830 | 18/08/2026 | 4 | 18/08/2026 | 20-AIT Publication |