AI SearchCreating service value : (Record no. 24288)
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| 000 -LEADER | |
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| fixed length control field | 03905nas|a2200457 i 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260818085420.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 011019s2001 th uu m rtt 00| a1eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | .b11836684 |
| 099 #9 - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | AIT RSPR no. SM-01-04 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hirano, Shinji |
| 245 10 - TITLE STATEMENT | |
| Title | Creating service value : |
| Remainder of title | a case study of Changi International Airport, Singapore |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bangkok : |
| Name of publisher, distributor, etc. | Asian Institute of Technology, |
| Date of publication, distribution, etc. | 2001 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 92 leaves |
| 490 1# - SERIES STATEMENT | |
| Series statement | Research studies project report ; |
| Volume/sequential designation | no. SM-01-04 |
| 500 ## - GENERAL NOTE | |
| General note | A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 2001 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | In this study, the successful way of service value creation is designed by the deep analysis of Singapore Changi Airport, which is called the World Best Airport, based on the characters of service in Singapore and analysis of Civil Aviation Authority of Singapore (CAAS) that is the airport management organization ofChangi airport. Since the operation of Civil Aviation of Singapore transferred from Paya Lehar airport to Changi airport in 1981, Changi airport has been developed dramatically as well as the development of Singapore. Changi airport has been evaluated as the best airport in the world by many publishers, and they have kept this top position more than last a decade. Why Changi airport can sustain the top position for a long period? Nevertheless service itself is easy to imitate and many other airports have been trained by the consulting service of CAAS, they cannot be beyond Changi airport. The reason is that Changi airport creates their service value to customers by sharing their clear vision, mission, and value of CAAS with all of the related external organizations of Changi airport. All of activity and performances are base d on their values. CAAS is the conductor of Changi orchestra, and CAAS has a responsibility to make all of staffs in Changi airport to have same culture, goal, and service mindset. In order to manage all of related external organizations, CAAS attracts them by providing a continuous learning and teamwork oriented environment, and they always manage the performance and service of Changi airport through the customer's point of view. |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Airports |
| Geographic subdivision | Singapore |
| General subdivision | Management |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Changi International Airport |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Tocquer, Gerard A., |
| Relator term | Chairperson |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sununta Siengthai, |
| Relator term | Examination Committee |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bechter, Clemens, |
| Relator term | Examination Committee |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | External support (The Overseas Construction Association of Japan), |
| Relator term | Scholarship Donor |
| 810 2# - SERIES ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology. |
| Title of a work | Research studies project report ; |
| Volume/sequential designation | no. SM-01-04 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Full-Text |
| Uniform Resource Identifier | <a href="http://203.159.5.9/ait-thesis/detail.php?q=B07126">http://203.159.5.9/ait-thesis/detail.php?q=B07126</a> |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b11836684 |
| b | mnait |
| c | u |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) | |
| a | 240612 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Operator's initials, OID (RLIN) | 0 |
| Cataloger's initials, CIN (RLIN) | 011019 |
| First date, FD (RLIN) | m |
| -- | a |
| -- | u |
| -- | 0 |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnait |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnait |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnarc |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnarc |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 20-AIT Publication |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 22-AIT Thesis (Replacement) |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 40-Archives |
| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120987788 |
| CREATED | CREATED : 2001-10-19 |
| RECORD Id | RECORD # : i12260162 |
| LPATRON | LPATRON : 1017846 |
| LCHKIN | LCHKIN : 2007-01-24 |
| RENEWALS | # RENEWALS : 0 |
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| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120987796 |
| CREATED | CREATED : 2001-10-19 |
| RECORD Id | RECORD # : i12260174 |
| LPATRON | LPATRON : 1015125 |
| LCHKIN | LCHKIN : 2003-05-30 |
| RENEWALS | # RENEWALS : 0 |
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| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120611669 |
| CREATED | CREATED : 2012-10-10 |
| RECORD Id | RECORD # : i12701051 |
| LPATRON | LPATRON : 0 |
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| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050160084074 |
| CREATED | CREATED : 2016-04-05 |
| RECORD Id | RECORD # : i12970335 |
| LPATRON | LPATRON : 0 |
| LCHKIN | LCHKIN : - |
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| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 18/08/2026 | AIT RSPR no. SM-01-04 | 30050120987788 | 18/08/2026 | 1 | 18/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 18/08/2026 | AIT RSPR no. SM-01-04 | 30050120611669 | 18/08/2026 | 3 | 18/08/2026 | 22-AIT Thesis (Replacement) | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 18/08/2026 | AIT RSPR no. SM-01-04 | 30050160084074 | 18/08/2026 | 1 | 18/08/2026 | 40-Archives |