AI SearchE-services readiness of Tunisian municipalities : (Record no. 32302)
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| fixed length control field | 03689nas a2200361 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260818094339.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 260619s20269999th u ms t 000 eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | .b12509723 |
| 099 #9 - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | AIT Diss. no.DS-26-01 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Jabri, Akram |
| 245 10 - TITLE STATEMENT | |
| Title | E-services readiness of Tunisian municipalities : |
| Remainder of title | a case study of Beja governorate, northwestern Tunisia |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Pathum Thani, Thailand : |
| Name of publisher, distributor, etc. | Asian Institute of Technology, |
| Date of publication, distribution, etc. | 2026 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 180 leaves : |
| Other physical details | ill.+ |
| Accompanying material | 1 online resource |
| 490 1# - SERIES STATEMENT | |
| Series statement | Dissertation ; |
| Volume/sequential designation | no. DS-26-01 |
| 500 ## - GENERAL NOTE | |
| General note | A dissertation submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy in Development and Sustainability |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (Ph.D.) - Asian Institute of Technology, 2026 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Despite extensive research on e-government adoption and performance, limited attention has been paid to how citizens{u2019} experiences with traditional public services shape trust, legitimacy, and the uptake of digital platforms within hybrid governance systems. This dissertation examines municipal e-service readiness in Tunisia{u2019}s evolving governance landscape, analyzing how offline service experiences, institutional arrangements, and citizen behavior condition the perceived value, adoption, and legitimacy of digital public services. Using a sequential explanatory mixed-methods design, the study integrates survey data from municipal service users, semi-structured interviews with municipal officials and civil society actors, and documentary analysis of donor-supported initiatives. Four interrelated dimensions are investigated: donor influence on civil society engagement, citizen preferences in multichannel governance environments, the relationship between e-service quality and institutional trust, and the mediating role of offline service satisfaction in digital service adoption. The findings demonstrate that digital platforms do not operate independently of existing institutional arrangements. Citizen engagement with e-services is strongly shaped by prior offline experiences, perceived institutional credibility, and continued reliance on face-to-face interactions. Trust emerges as a cumulative and relational mechanism produced across service channels rather than as an automatic outcome of digitalization. These results suggest that digital reform strategies must prioritize institutional coherence, multichannel integration, and trust building mechanisms rather than technological deployment alone. Building on these insights, the dissertation advances a relational model of e-service readiness that conceptualizes digital transformation as embedded within hybrid governance systems. By challenging techno-centric adoption models, it contributes a governance-informed framework for analyzing digital reform in transitional and decentralized contexts. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Internet in public administration |
| Geographic subdivision | Tunisia |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Public administration |
| Geographic subdivision | Tunisia |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ahmad, Mokbul Morshed, |
| Relator term | Chairperson |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Tsusaka, Takuji W., |
| Relator term | Examination Committee |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Pramanik, Malay, |
| Relator term | Examination Committee |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | AIT Scholarships, |
| Relator term | Scholarship Donor |
| 810 2# - SERIES ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology. |
| Title of a work | Dissertation ; |
| Volume/sequential designation | no. DS-26-01 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Full-Text |
| Uniform Resource Identifier | <a href="http://203.159.5.9/ait-thesis/detail.php?q=B24506">http://203.159.5.9/ait-thesis/detail.php?q=B24506</a> |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b12509723 |
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| c | a |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) | |
| a | 260624 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Operator's initials, OID (RLIN) | 0 |
| Cataloger's initials, CIN (RLIN) | 260622 |
| First date, FD (RLIN) | m |
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| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnarc |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 67-Electronic Resource |
| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : - |
| CREATED | CREATED : 2026-06-19 |
| RECORD Id | RECORD # : i13607522 |
| LPATRON | LPATRON : 0 |
| LCHKIN | LCHKIN : - |
| RENEWALS | # RENEWALS : 0 |
| -- | # OVERDUE : 0 |
| -- | IUSE3 : 0 |
| -- | TOT CHKOUT : 0 |
| -- | TOT RENEW : 0 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 18/08/2026 | AIT Diss. no.DS-26-01 | 18/08/2026 | 1 | 18/08/2026 | 67-Electronic Resource |