AI SearchEmpowerment in the hotel industry : (Record no. 36867)
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| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 021014s2002 th u m rtt 00| a1eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | .b11868326 |
| 099 #9 - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | AIT RSPR no. SM-02-22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Son, Barthélemy |
| 245 10 - TITLE STATEMENT | |
| Title | Empowerment in the hotel industry : |
| Remainder of title | a case study in selected hotels in Thailand |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bangkok : |
| Name of publisher, distributor, etc. | Asian Institute of Technology, |
| Date of publication, distribution, etc. | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 47 leaves |
| 490 1# - SERIES STATEMENT | |
| Series statement | Research studies project report ; |
| Volume/sequential designation | no. SM-02-22 |
| 500 ## - GENERAL NOTE | |
| General note | A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Research report (M.Sc.) - Asian Institute of Technology, 2002 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Empowering service employees is usually recognized as being a necessity in order to provide an exceptional customer service and make customers delighted and eager to come back. As a result, it could be expected that every companies managed to empower its frontline employees as much as possible. In light of the results of the present survey, conducted in three renowned hotels of Bangkok, Thailand, it is possible to say that there is a long way ahead before reaching a really high level of empowerment. For the time being, front-line employees, those who are to be empowered, keep smiling and doing the "Wai'', the traditional Thai greeting, to guests, but this situation may not last. The main reason explaining this inability to give employees the authority to do whatever it takes to satisfy the customer is the Thai environment, which tends to make employees reluctant to behave in a proactive way. To achieve a higher empowerment level, both executives and staff should wonder how to go beyond this limitation so as to marry initiative and unmatched care. |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Employee empowerment |
| General subdivision | Thailand |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hotels |
| General subdivision | Thailand |
| -- | Employees |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Tocquer, Gerard A., |
| Relator term | Chairperson |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Deussen, Arne, |
| Relator term | Examination Committee |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sununta Siengthai, |
| Relator term | Examination Committee |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Dual Degree with Ceram Sophia-Antipolis, France, |
| Relator term | Scholarship donor |
| 810 2# - SERIES ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology. |
| Title of a work | Research studies project report ; |
| Volume/sequential designation | no. SM-02-22 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Full-Text |
| Uniform Resource Identifier | <a href="http://203.159.5.9/ait-thesis/detail.php?q=B07355">http://203.159.5.9/ait-thesis/detail.php?q=B07355</a> |
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| Cataloger's initials, CIN (RLIN) | 021014 |
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| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 18/08/2026 | 50.00 | AIT RSPR no. SM-02-22 | 30050120607378 | 18/08/2026 | 1 | 18/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 18/08/2026 | 50.00 | AIT RSPR no. SM-02-22 | 30050120607360 | 18/08/2026 | 2 | 18/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 18/08/2026 | AIT RSPR no. SM-02-22 | 30050160080304 | 18/08/2026 | 1 | 18/08/2026 | 40-Archives | |||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 18/08/2026 | 50.00 | AIT RSPR no. SM-02-22 | 30050120997266 | 18/08/2026 | 3 | 18/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 18/08/2026 | AIT RSPR no. SM-02-22 | 30050120988125 | 18/08/2026 | 4 | 18/08/2026 | 20-AIT Publication |