AI SearchAnalysis and evaluation of e-Government services in Afghanistan (Record no. 4494)
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| fixed length control field | 05962nas|a2200409 i 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260817162251.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170109s2014 th u m rtt 0| a1eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | .b12177258 |
| 099 #9 - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | AIT Thesis no. IM-14-02 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Anwer, Mohammad Anwer |
| 245 10 - TITLE STATEMENT | |
| Title | Analysis and evaluation of e-Government services in Afghanistan |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Pathum Thani, Thailand : |
| Name of publisher, distributor, etc. | Asian Institute of Technology, |
| Date of publication, distribution, etc. | 2014 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 95 p. : |
| Other physical details | ill. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Thesis ; |
| Volume/sequential designation | no. IM-14-02 |
| 500 ## - GENERAL NOTE | |
| General note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Science in Information Management, School of Engineering and Technology |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (M.Sc.) - Asian Institute of Technology, 2014 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Government organizations aim to provide better quality services to its citizens, business, employees and other organizations. In order to achieve the public services delivery initiative predefined objectives, an evaluation is a vital aspect of understanding the e-Gov system success factors. Usually evaluation is based on the resources of e-Gov such as, reducing operation cost and time, transaction transparency, managing HRM, increase in transactions, providing better access to services and citizen satisfaction from e-Gov services. The aim of this study is to analyze and evaluate the current status of e-Gov services. In order to identify the evaluation criteria as major factors which have an effect on citizen satisfaction from e-Gov services and to recommend how to improve the e-Gov services in the context of Afghanistan. Conceptual framework of e-Gov services evaluation has been proposed according to the existing literature of e-Gov services evaluation approaches. The framework consists of the critical aspects of e-Gov including back office process, front side (supply side, demand side), and soft measure with citizen satisfaction from e-Gov services. The criteria used for evaluation were also based on the proposed conceptual framework{u2019}s demand side and supply side which have an effect on citizen satisfaction. Mixed research (quantitative and qualitative) using purposive sampling method was used in this study. 180 questionnaires were distributed to Afghan citizens in the study areas (Kabul city, Paktia Gardiz city, Khost city). 14 interviews were conducted with Afghan e-Gov experts. The e-Gov experts who participated in this study were e-Gov professionals, universities{u2019} lecturers, IT managers, Human Management Information System (HMIS) managers, private ICT sectors{u2019} technical managers, system analyst, information security officers and software engineers. Descriptive statistic was used for describing and summarizing the collected data. Moreover, it was also used for evaluation of the current online services status of six Afghan ministries namely: Ministry of Higher Education (MOHE), Ministry of Education (MOE), Ministry of Labors, Social Affairs, Martyrs and Disabled (MoLSAMD), Ministry of Finance (MOF), Ministry of Economy (MOEC) and Ministry of Commerce and Industries (MOCI). The results indicated that majority of services are information and communication services. Additionally, the result revealed that the services are not in advance position as needed for the Afghan citizens to fulfill their needs. Hard work is needed to follow up the next steps of e-Gov development which are the transaction and integration services offering for the citizens. Multiple regression analysis was carried out to identify the critical criteria with hypotheses testing for the G2C services evaluation. The result revealed that services availability on multiple channels, citizen centric features, paralingual support, process performance, skills divide, awareness, information security and transaction security have significant effects on citizen satisfaction from e-Gov services. Moreover, quantitative data analysis results were supported by qualitative data analysis findings and results. It is observed that e-Gov is still new and in primary stages in the country it takes time to improve the e-Gov development index and world ranking level. Qualitative study was carried out according to the research objectives and selected evaluation criteria. The study pointed out many factors and challenges which affect the citizen satisfaction. Additionally, valuable recommendations and suggestions have provided by Afghan e-Gov experts and citizens for improving e-Gov services in Islamic Republic of Afghanistan. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Internet in public administration |
| General subdivision | Evaluation |
| Geographic subdivision | Afghanistan |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Vatcharaporn Esichaikul, |
| Relator term | Chairperson |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Dailey, Mathew N., |
| Relator term | Examination Committee |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Duboz, Raphael, |
| Relator term | Examination Committee |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | AIT-Ministry of Higher Education (MOHE), |
| Relator term | Scholarship donor |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Afghanistan partnership project, |
| Relator term | Scholarship donor |
| 810 2# - SERIES ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology. |
| Title of a work | Thesis ; |
| Volume/sequential designation | no. IM-14-02 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Full-Text |
| Uniform Resource Identifier | <a href="http://203.159.5.9/ait-thesis/detail.php?q=B03205 ">http://203.159.5.9/ait-thesis/detail.php?q=B03205 </a> |
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| Koha item type | 20-AIT Publication |
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| Koha item type | 40-Archives |
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| Barcode | Barcode : 30050120315444 |
| CREATED | CREATED : 2017-09-01 |
| RECORD Id | RECORD # : i13064071 |
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| Barcode | Barcode : 30050120401442 |
| CREATED | CREATED : 2017-09-26 |
| RECORD Id | RECORD # : i13105097 |
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| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 17/08/2026 | 50.00 | AIT Thesis no. IM-14-02 | 30050120315444 | 17/08/2026 | 1 | 17/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 17/08/2026 | AIT Thesis no. IM-14-02 | 30050120401442 | 17/08/2026 | 1 | 17/08/2026 | 40-Archives |