The impact of Netflix's data collection on its consumer and their satisfaction (Record no. 58112)

MARC details
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System control number .b1240455x
099 #9 - LOCAL FREE-TEXT CALL NUMBER (OCLC)
Classification number AIT RSPR no.SM-21-32
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Bisiaux, Juliette
245 14 - TITLE STATEMENT
Title The impact of Netflix's data collection on its consumer and their satisfaction
300 ## - PHYSICAL DESCRIPTION
Extent 78 leaves :
Other physical details ill.
490 1# - SERIES STATEMENT
Series statement Research studies project report ;
Volume/sequential designation no. SM-21-32
500 ## - GENERAL NOTE
General note A research submitted in partial fulfillment of the requirements for the degree of Master of Business Administration
502 ## - DISSERTATION NOTE
Dissertation note Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 2021
520 ## - SUMMARY, ETC.
Summary, etc. This master research study aims at exploring the impact of Netflix data collection of its customer and their satisfaction. Surely, the new giant of the entertainment industry based its competitive advantage on its consumer's data, to build strong content recommendation system and producing original content. As it is supposed to match their taste and increase their satisfaction. However, it has created new consumptions behaviors and to some extent it can have some negative impact on consumers. Then, to know if these new ways of distributing content could really impact positively consumer's satisfaction, had to be deepen. The purpose of this study is to identify if the Netflix recommendation system as well as original content created with data collection impact positively the consumer's satisfaction. A survey was designed thanks to the software Qualtrics which helped to measure customer satisfaction for the two research problems and to answer the hypotheses. The analysis permitted to say that Netflix recommendation system and original content impact positively the consumer satisfaction and thus, data collection for the platform can help them being impactful. Yet, this impact did not seem strong and obvious, especially for the recommendation system.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Netflix (Firm)
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Data collection systems
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Kumar, Prashant,
Relator term Chairperson
700 0# - ADDED ENTRY--PERSONAL NAME
Personal name Vimolwan Yukongdi,
Relator term Examination Committee
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Ransom, Lakeesha K.,
Relator term Examination committee
710 #2 - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element EDHEC Business School, France,
Relator term Scholarship Donor
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Asian Institute of Technology,
Relator term Scholarship Donor
810 2# - SERIES ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Asian Institute of Technology.
Title of a work Research studies project report ;
Volume/sequential designation no. SM-21-32
856 40 - ELECTRONIC LOCATION AND ACCESS
Materials specified Full-Text
Uniform Resource Identifier <a href="http://203.159.5.9/ait-thesis/detail.php?q=B19663">http://203.159.5.9/ait-thesis/detail.php?q=B19663</a>
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Koha item type 20-AIT Publication
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Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
      Available for Loans Asian Institute of Technology Library Asian Institute of Technology Library AIT Publications 18/08/2026 50.00   AIT RSPR no.SM-21-32 30050121073026 18/08/2026 1 18/08/2026 20-AIT Publication
      Available for Loans Asian Institute of Technology Library Asian Institute of Technology Library AIT Publications 18/08/2026 50.00   AIT RSPR no.SM-21-32 30050121073018 18/08/2026 2 18/08/2026 20-AIT Publication
      Available for Loans Asian Institute of Technology Library Asian Institute of Technology Library Archives 18/08/2026     AIT RSPR no.SM-21-32 30050211012900 18/08/2026 1 18/08/2026 40-Archives
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