AI SearchLeveraging information technology for superior customer service : (Record no. 69321)
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| fixed length control field | 04057nas|a2200445 i 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260818145444.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191295s1995 th uu m rtt 00| a1eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | .b10401040 |
| 099 #9 - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | AIT RSPR no. SM-95-26 |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Preecha Vichitthamaros |
| 245 10 - TITLE STATEMENT | |
| Title | Leveraging information technology for superior customer service : |
| Remainder of title | the case study of life insurance companies in France and Thailand |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bangkok : |
| Name of publisher, distributor, etc. | Asian Institute of Technology, |
| Date of publication, distribution, etc. | 1995 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 56 leaves : |
| Other physical details | ill. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Research studies project report ; |
| Volume/sequential designation | no. SM-95-26 |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 1995 |
| 500 ## - GENERAL NOTE | |
| General note | A research study report submitted in partial fulfillment of the requirements for the degree of Master of Business Administration. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The competition within life insurance industry today is intense. This rivalry takes place in three areas, i.e., price, product quality and service quality. If insurers try to compete on the basis of price, they have an advantage only as long as it takes the competition to match the price. If they try to compete on the basis of new products, the advantage lasts only until competitors imitate the product and in a regulated industry it is difficult to introduce new products. That leaves only one enduring way to compete - by offering better service. Production, underwriting, and claim settlement are the insurance operations which the insurers concentrate for their service quality. The characteristics of service quality can be viewed as operating things that are faster, better and cheaper. The service quality begins with the design of the service delivery system. A solution that enable insurers to compete through providing superior customer service and being more efficient and effective is the use of information technology. Insurers invest in information technology to speed up their operations and increase better service quality. Predica, the second largest life insurer in France, is very successful to do these by leveraging well-developed information technology of its owners, Credit Agricole Bank. Predica has developed computer systems to support the banks' computer networks for electronic data processing of life insurance transactions. These efficient systems have improved Predica's service quality, i.e. lower products' price, faster and better service. In Thailand, AIA, the largest life insurer, starts developing its computer systems to facilitate its agents and it plans to link these systems with the computers at head office to gain more efficiency. Although it pays attention on developing the systems to facilitate its agents, the service quality is also gained from the systems. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Information technology |
| General subdivision | France |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Information technology |
| General subdivision | Thailand |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Pandey, Indra M., |
| Relator term | Chairperson |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gupta, Joyti, |
| Relator term | Examination Committee |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gougeon, Patrick, |
| Relator term | Examination committee |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Royal Thai Government (RTG), |
| Relator term | Scholarship donor |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | European Community, |
| Relator term | Scholarship donor |
| 810 2# - SERIES ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology. |
| Title of a work | Research studies project report ; |
| Volume/sequential designation | no. SM-95-26 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Full-Text |
| Uniform Resource Identifier | <a href="http://203.159.5.9/ait-thesis/detail.php?q=B15304">http://203.159.5.9/ait-thesis/detail.php?q=B15304</a> |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b10401040 |
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| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) | |
| a | 240329 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Operator's initials, OID (RLIN) | 1 |
| Cataloger's initials, CIN (RLIN) | 951219 |
| First date, FD (RLIN) | m |
| -- | a |
| -- | y |
| -- | 0 |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnait |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnait |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnarc |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 20-AIT Publication |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 22-AIT Thesis (Replacement) |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 40-Archives |
| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120985428 |
| CREATED | CREATED : 1995-12-19 |
| RECORD Id | RECORD # : i11705681 |
| LPATRON | LPATRON : 0 |
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| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120597827 |
| CREATED | CREATED : 2012-11-14 |
| RECORD Id | RECORD # : i12715530 |
| LPATRON | LPATRON : 0 |
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| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050160104658 |
| CREATED | CREATED : 2016-04-22 |
| RECORD Id | RECORD # : i12947933 |
| LPATRON | LPATRON : 0 |
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| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 18/08/2026 | AIT RSPR no. SM-95-26 | 30050120985428 | 18/08/2026 | 1 | 18/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 18/08/2026 | AIT RSPR no. SM-95-26 | 30050120597827 | 18/08/2026 | 3 | 18/08/2026 | 22-AIT Thesis (Replacement) | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 18/08/2026 | AIT RSPR no. SM-95-26 | 30050160104658 | 18/08/2026 | 18/08/2026 | 40-Archives |