AI SearchAssessement of guest satisfaction at Hanoi Daewoo Hotel in Vietnam (Record no. 8735)
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| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260817163423.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 070817s2006 th uu|m rtt 0| a1eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | .b12019021 |
| 099 #9 - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | AIT RSPR no.SM-06-07 |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hoang Thi Kim Dung |
| 245 10 - TITLE STATEMENT | |
| Title | Assessement of guest satisfaction at Hanoi Daewoo Hotel in Vietnam |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Pathum Thani, Thailand : |
| Name of publisher, distributor, etc. | Asian Institute of Technology, |
| Date of publication, distribution, etc. | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 74 leaves : |
| Other physical details | ill. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Research studies project report ; |
| Volume/sequential designation | no. SM-06-07 |
| 500 ## - GENERAL NOTE | |
| General note | A research study submitted in partial fulfilment of the requirements for the Master degree of Business Administration, School of Management |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 2006 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | According to the World's Best 2005 list released by the world's leading US Travel and Leisure magazine, Hanoi is valued as one of the 5 best tourist cities in Asia. Visitors to Hanoi have increased dramatically. In order to adapt with this trend, the accommodation business in Hanoi has developed very fast. Five years ago, Hanoi had only 311 hotels and guesthouses offering a total of 9,207 rooms. The number of hotels and guesthouses has now increased to 427 with 12,500 rooms, of which have 179 hotels with 8,722 rooms having a consistent occupancy rate of more than 70 percent. The hotel market in Hanoi is in the high competitive and developing period. Reducing price has no longer been viewed as just one way of gaining competitive advantage. Hence, Hanoi Daewoo Hotel perceived service quality and customer satisfaction as competitive weapon. First, this research is carried out to study the hotel management and staff views on the role of service quality in the development of the hotel, and the condition of the current service quality at the hotel. Second, to measure perception of the hotel management and staff on service quality level and the importance of service quality at the hotel. Third, this research study also measures guests' satisfaction and assessments on importance level of service quality at the Daewoo hotel. The fourth, design an instrument for service quality measurement at Hanoi Daewoo Hotel based on the service cycle of hotel industry was also carried out. Findings analysis showed some differences between the hotel management and guests' assessments on service quality at the hotel and its importance level. For conclusion, the research proposed some recommendations for bridge above differences |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hotels |
| General subdivision | Evaluation |
| Geographic subdivision | Vietnam |
| 651 #0 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME | |
| Geographic name | Hanoi Daewoo Hotel |
| General subdivision | Evaluation |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Do, Ba Khang, |
| Relator term | Chairperson |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sununta Siengthai, |
| Relator term | Examination Committee |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Singha Chiamsiri, |
| Relator term | Examination Committee |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Daewoo Corporation, |
| Relator term | Scholarship Donor |
| 810 2# - SERIES ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology. |
| Title of a work | Research studies project report ; |
| Volume/sequential designation | no. SM-06-07 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Full-Text |
| Uniform Resource Identifier | <a href="http://203.159.5.9/ait-thesis/detail.php?q=B10688">http://203.159.5.9/ait-thesis/detail.php?q=B10688</a> |
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| Operator's initials, OID (RLIN) | 0 |
| Cataloger's initials, CIN (RLIN) | 070817 |
| First date, FD (RLIN) | m |
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| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
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| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 20-AIT Publication |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 40-Archives |
| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120661540 |
| CREATED | CREATED : 2007-08-17 |
| RECORD Id | RECORD # : i12535345 |
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| CREATED | CREATED : 2016-05-27 |
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| CREATED | CREATED : 2020-05-25 |
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| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 17/08/2026 | 50.00 | AIT RSPR no.SM-06-07 | 30050120661540 | 17/08/2026 | 2 | 17/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 17/08/2026 | AIT RSPR no.SM-06-07 | 30050120377881 | 17/08/2026 | 1 | 17/08/2026 | 40-Archives | |||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 17/08/2026 | AIT RSPR no.SM-06-07 | 30050120998892 | 17/08/2026 | 1 | 17/08/2026 | 20-AIT Publication | |||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 17/08/2026 | AIT RSPR no.SM-06-07 | 30050120661565 | 17/08/2026 | 3 | 17/08/2026 | 20-AIT Publication |