AI SearchAssessing the service quality of street level bureaucracy in Ho Chi Minh City, Police Department of the Eleventh District, Vietnam (Record no. 8887)
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| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260817163456.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 070807s2006 th uu|m rtt 0| a1eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | .b12018053 |
| 099 #9 - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | AIT RSPR no.SM-06-112 |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Trinh Thi Kim Phuong |
| 245 10 - TITLE STATEMENT | |
| Title | Assessing the service quality of street level bureaucracy in Ho Chi Minh City, Police Department of the Eleventh District, Vietnam |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Pathum Thani, Thailand : |
| Name of publisher, distributor, etc. | Asian Institute of Technology, |
| Date of publication, distribution, etc. | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 115 p. : |
| Other physical details | ill. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Research studies project report ; |
| Volume/sequential designation | no. SM-06-112 |
| 500 ## - GENERAL NOTE | |
| General note | A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 2006 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | In the administrative reform, achievement of satisfaction of the citizen is the very important indicator in success evaluation. In an effort to develop the performance. of street level bureaucracy in the Police department of 11th district, and to increase the positive attitude of the citizen towards the police officials, a public attitude survey was carried out. The survey is to capture expectations of the citizen and to compare these with their perceptions of the service delivered by the Police department of 11th district. The study also reports a parallel SERVQUAL survey of the staff to examine what the frontline-officers think about how service users assess the quality of the service and compare the answers of the officers with those of the users. Another purpose of the research is to explore the application of the SERVQUAL approach to assess the quality of service in Police domain. Then, recommendations are produced for better service quality |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Bureaucracy |
| Geographic subdivision | Vietnam |
| -- | Ho Chi Minh |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Police social work |
| Geographic subdivision | Vietnam |
| -- | Ho Chi Minh |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zimmermann, Willi |
| Relator term | Chairperson |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Dimmitt, Nicholas J. |
| Relator term | Examination Committee |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sununta Siengthai |
| Relator term | Examination Committee |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Project 300, People Committee of Ho Chi Minh City |
| Relator term | Scholarship Donor |
| 810 2# - SERIES ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology. |
| Title of a work | Research studies project report ; |
| Volume/sequential designation | no. SM-06-112 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Full-Text |
| Uniform Resource Identifier | <a href="http://203.159.5.9/ait-thesis/detail.php?q=B10220">http://203.159.5.9/ait-thesis/detail.php?q=B10220</a> |
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| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Operator's initials, OID (RLIN) | 0 |
| Cataloger's initials, CIN (RLIN) | 070807 |
| First date, FD (RLIN) | m |
| -- | a |
| -- | u |
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| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mnait |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
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| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
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| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 20-AIT Publication |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 40-Archives |
| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050120662845 |
| CREATED | CREATED : 2006-10-03 |
| RECORD Id | RECORD # : i12533609 |
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| LCHKIN | LCHKIN : 2019-08-10 |
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| Barcode | Barcode : 30050120605398 |
| CREATED | CREATED : 2006-10-03 |
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| Barcode | Barcode : 30050120361588 |
| CREATED | CREATED : 2016-02-06 |
| RECORD Id | RECORD # : i13012472 |
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| Barcode | Barcode : 30050120906374 |
| CREATED | CREATED : 2020-10-02 |
| RECORD Id | RECORD # : i13258369 |
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| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 17/08/2026 | 10.00 | AIT RSPR no.SM-06-112 | 30050120662845 | 17/08/2026 | 1 | 17/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | AIT Publications | 17/08/2026 | 10.00 | AIT RSPR no.SM-06-112 | 30050120605398 | 17/08/2026 | 2 | 17/08/2026 | 20-AIT Publication | ||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 17/08/2026 | AIT RSPR no.SM-06-112 | 30050120361588 | 17/08/2026 | 17/08/2026 | 40-Archives | ||||||
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | Archives | 17/08/2026 | AIT RSPR no.SM-06-112 | 30050120906374 | 17/08/2026 | 3 | 17/08/2026 | 20-AIT Publication |