Web forum mining based on user satisfaction

By: Call Number: AIT Thesis no.ICT-10-06 Contributor(s): Material type: SeriesSeries: Asian Institute of Technology. Thesis ; no. ICT-10-06Publication details: Pathum Thani, Thailand : Asian Institute of Technology, 2010Description: 32 leaves : illSubject(s): Online resources: Dissertation note: Thesis (M.Eng.) - Asian Institute of Technology, 2010 Summary: Online discussion forums are popular resource for finding solutions for various problems. Solutions are found in the repositories of forums and their automated extraction is an important task. People are interested only in those forums which might contain answers to their problems. Effective techniques for mining forums can significantly reduce searching and navigation time to find a solution. However, mining of knowledge from online discussion forums is not an easy task. The goal of this research is to find the appropriate discussion thread from forum which was answered. A method is proposed to find the answered thread in a forum. To achieve this goal, question post is detected first and then the thread is classified as answered or unanswered by tracing satisfaction of the user. Finally, the post which contains solution is predicted from the answered threads.
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20-AIT Publication Asian Institute of Technology Library AIT Publications AIT Thesis no.ICT-10-06 (Browse shelf(Opens below)) 1 Available 30050120334361
40-Archives Asian Institute of Technology Library Archives AIT Thesis no.ICT-10-06 (Browse shelf(Opens below)) 1 Available 30050160097787

A thesis submitted in partial fulfillment of the requirements for the degree of Master of Engineering in Information & Communications Technologies, School of Engineering and Technology

Thesis (M.Eng.) - Asian Institute of Technology, 2010

Online discussion forums are popular resource for finding solutions for various problems. Solutions are found in the repositories of forums and their automated extraction is an important task. People are interested only in those forums which might contain answers to their problems. Effective techniques for mining forums can significantly reduce searching and navigation time to find a solution. However, mining of knowledge from online discussion forums is not an easy task. The goal of this research is to find the appropriate discussion thread from forum which was answered. A method is proposed to find the answered thread in a forum. To achieve this goal, question post is detected first and then the thread is classified as answered or unanswered by tracing satisfaction of the user. Finally, the post which contains solution is predicted from the answered threads.

Thesis (M.Eng.) - Asian Institute of Technology, 2010

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