A research study submitted in partial fulfillment of the requirements for the Master of Business Administration, School of Management

Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 1991

Technology has contributed significantly to the development of the airline industry. But technology being available to all airline operators, it can no longer be a factor for competitive advantage in the airline business. Hence air lines like Singapore Airlines have started to use the human resource as a factor for competitive advantage to fight the fierce competition. But this will be possible only with a planned human resource management and a strong career development program to motivate and enhance the level of satisfaction of its employees which have become a very important resource for the success of the air line business. The aim of this Research Study is to identify the problems faced by the employees of Royal Nepal Airlines in their career development so as to reduce their frustration through corrective measures. The approach made in the study is mostly qualitative in nature based on the findings o f a general sur vey through questionnaire, interviews made with selected persons of the management and employees of Royal Nepal Air lines together with the author's own experience in Royal Nepal Airlines for more than 10 years. Based on the findings of the study, recommendations have been made which would serve as guidelines to the employees as well as to the management of Royal Nepal Air lines in formulating future policies for their development.