A research study submitted in partial fulfillment of the requirements for the degree of Master of Science, School of Advanced Technologies

The purpose of this research was to analyze capability and functionality of the cataloging and the public access catalog modules of six major library automation systems: INNOPAC, VTLS, HORIZON, Navasam, ELIB WEB, and Magic Library. In addition, the satisfaction of users with those systems was evaluated together with the problems encountered by the users. The data was collected, using the survey research method, from the feedback from the system users as well as the vendor of each system. The system users in this study were composed of the system librarians and the library users. 72 out of 168 questionnaires (3 vendors and 165 libraries) from all around Thailand, say 43%, were returned and then analyzed. It was found that the five basic modules of the automated systems were widely used. However, two modules of cataloging and public access catalog were focussed on and analyzed with RFP (Request for Proposal) model, which gives the listed features for performance assessment of the automation library system. Assessed by the vendor, Navasam was claimed to support the most of the listed features (87%), followed by ELIB WEB 86% and Magic library 83%. In view of the system librarians, INNOPAC, VTLS and HORIZON were rated in the excellent level (>80%) for both modules, but in the good level (60-80%) for Navasarn, ELIB WEB, and Magic library. Moreover, the satisfactory scores given by the library users showed that HORIZON and INN OP AC were in the excellent level, whereas VTLS, Navasam, ELIB WEB and Magic Library were in the good level.