01429nas|a2200265 i 450000500170000000800410001703500150005810000180007324500430009126000670013430000180020149000270021950001350024650200570038152003170043865000250075565000280078065000330080870000320084170000520087370000500092571000630097581000590103885600660109720260818213707.0040723s2003    th  uzm rtt  00|  a1eng d  a.b119346450 aLe Thanh Liem10aSelf-organizing maps for browsing FAQs  aPathum Thani, Thailand :bAsian Institute of Technology,c2003  a38 p. :bill.1 aThesis ;vno. CS-03-05  aA thesis submitted in partial fulfillment of the requirements for the degree of Master of Science, School of Advanced Technologies  aThesis (M.Sc.) - Asian Institute of Technology, 2003  aThis research is on the automation of Frequently Ask Questions (FAQs) faced by a telephone enquiring system. This thesis considered the Vietnam Telephone Call Center known as 1080 Net Enquiry System. This thesis explored the use of Self-Organizing Maps (SOMs) to group the FAQs to identify appropriate responses. 0aSelf-organizing maps 0aSelf-organizing systems 0aTelephone answering services1 aSadananda, R. eChairperson0 aVatcharaporn Esichaikul eExamination Committee1 aDevadason, Francis J. eExamination Committee2 aHCMC P and T, HoChiMinh City, Viet Nam eScholarship Donor2 aAsian Institute of Technology.tThesis ;vno. CS-03-05  3Full-Textu http://203.159.5.9/ait-thesis/detail.php?q=B11494