TY  - SER
AU  - Le Thanh Liem
AU  - Sadananda,R.
AU  - Vatcharaporn Esichaikul 
AU  - Devadason,Francis J.
ED  - HCMC P and T, HoChiMinh City, Viet Nam 
TI  - Self-organizing maps for browsing FAQs
T2  - Thesis
PY  - 2003///
CY  - Pathum Thani, Thailand
PB  - Asian Institute of Technology
KW  - Self-organizing maps
KW  - Self-organizing systems
KW  - Telephone answering services
N1  - A thesis submitted in partial fulfillment of the requirements for the degree of Master of Science, School of Advanced Technologies; Thesis (M.Sc.) - Asian Institute of Technology, 2003
N2  - This research is on the automation of Frequently Ask Questions (FAQs) faced by a telephone enquiring system. This thesis considered the Vietnam Telephone Call Center known as 1080 Net Enquiry System. This thesis explored the use of Self-Organizing Maps (SOMs) to group the FAQs to identify appropriate responses
UR  -  http://203.159.5.9/ait-thesis/detail.php?q=B11494
ER  -