applied use cases from operations Sabah, Tanzil Al creator Attaphongse Taparugssanagorn Chairperson Chaklam Silpasuwanchai Examination Committee Chantri Polprasert Examination Committee AIT Scholarship Scholarship Donor text series theses th Pathum Thani, Thailand Asian Institute of Technology 2025 continuing eng

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61 leaves : ill.+ 1 online resource In this report, I present my internship experience at Swan, a leading embedded banking f intech platform, whereIworkedondesigning, developing, anddeployingmultipleoper ational automation workflowsbuiltontopofSwan{u2019}sbigdatamanagementinfrastructure. My work focused on process automation leveraging Swan{u2019}s API-first platform, work f loworchestration tools (NextMatter, Make), partner CRM (Zendesk), and advanced AI integrations (OpenAI API models) for KYC onboarding support. Through several de tailed automation use cases{u2013}includingAI-supportedKYConboarding, adebtcollection workflow, aregulatory fund seizure communication process, real-time operational dash boards, andbulkoperationsviainternal tools{u2013} I demonstrate howcombiningrobustdata modeling with modern automation orchestration platforms can greatly enhance opera tional efficiency, ensure regulatory compliance, and improve customer experience in a highly regulated fintech environment. An Internship Study submitted in partial fulfillment of the requirements for the degree of Master of Science in Internet of Things (IoT) Systems Engineering Internship Report (M. Sc.) - Asian Institute of Technology, 2025 Financial services industry Technological innovations Big data Asian Institute of Technology. http://203.159.5.9/ait-thesis/Viewer/viewer.php?id=B23965 http://203.159.5.9/ait-thesis/Viewer/viewer.php?id=B23965 260408 20260817171359.0