@book{14409,
	author = {Brocke, Jan Vom},
	title = {Business process management cased},
	publisher = {Springer,},
	year = {2018},
	series = {Management for Professionals},
	address = {Cham, Switzerland :},
	url = {https://link.springer.com/book/10.1007%2F978-3-319-58307-5}
}