@book{20167,
	author = {Nguyen Minh Ngoc and Bechter, Clemens, and Government of Switzerland/Swiss Agency for Development and Corporation (SA V), },
	title = {Competing on service quality :},
	publisher = {Asian Institute of Technology,},
	year = {2000},
	series = {Research studies project report ;},
	address = {Bangkok :},
	note = {A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management},
	url = {http://203.159.5.9/ait-thesis/detail.php?q=B07106}
}