@book{24288,
	author = {Hirano, Shinji and Tocquer, Gerard A., and External support (The Overseas Construction Association of Japan),},
	title = {Creating service value :},
	publisher = {Asian Institute of Technology,},
	year = {2001},
	series = {Research studies project report ;},
	address = {Bangkok :},
	note = {A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management},
	url = {http://203.159.5.9/ait-thesis/detail.php?q=B07126}
}