03905nas|a2200457 i 4500 20260818085420.0 011019s2001 th uu m rtt 00| a1eng d .b11836684 AIT RSPR no. SM-01-04 Hirano, Shinji Creating service value : a case study of Changi International Airport, Singapore Bangkok : Asian Institute of Technology, 2001 92 leaves Research studies project report ; no. SM-01-04 A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 2001 In this study, the successful way of service value creation is designed by the deep analysis of Singapore Changi Airport, which is called the World Best Airport, based on the characters of service in Singapore and analysis of Civil Aviation Authority of Singapore (CAAS) that is the airport management organization ofChangi airport. Since the operation of Civil Aviation of Singapore transferred from Paya Lehar airport to Changi airport in 1981, Changi airport has been developed dramatically as well as the development of Singapore. Changi airport has been evaluated as the best airport in the world by many publishers, and they have kept this top position more than last a decade. Why Changi airport can sustain the top position for a long period? Nevertheless service itself is easy to imitate and many other airports have been trained by the consulting service of CAAS, they cannot be beyond Changi airport. The reason is that Changi airport creates their service value to customers by sharing their clear vision, mission, and value of CAAS with all of the related external organizations of Changi airport. All of activity and performances are base d on their values. CAAS is the conductor of Changi orchestra, and CAAS has a responsibility to make all of staffs in Changi airport to have same culture, goal, and service mindset. In order to manage all of related external organizations, CAAS attracts them by providing a continuous learning and teamwork oriented environment, and they always manage the performance and service of Changi airport through the customer's point of view. Airports Singapore Management Changi International Airport Tocquer, Gerard A., Chairperson Sununta Siengthai, Examination Committee Bechter, Clemens, Examination Committee External support (The Overseas Construction Association of Japan), Scholarship Donor Asian Institute of Technology. Research studies project report ; no. SM-01-04 Full-Text http://203.159.5.9/ait-thesis/detail.php?q=B07126 .b11836684 mnait u 240612 0 011019 m a u 0 mnait mnait mnarc mnarc 20 22 40 Barcode : 30050120987788 CREATED : 2001-10-19 RECORD # : i12260162 LPATRON : 1017846 LCHKIN : 2007-01-24 # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 3 TOT RENEW : 0 Barcode : 30050120987796 CREATED : 2001-10-19 RECORD # : i12260174 LPATRON : 1015125 LCHKIN : 2003-05-30 # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 3 TOT RENEW : 0 Barcode : 30050120611669 CREATED : 2012-10-10 RECORD # : i12701051 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 Barcode : 30050160084074 CREATED : 2016-04-05 RECORD # : i12970335 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 24288 24288 0 0 0 0 MAIN MAIN mnait 2026-08-18 0 AIT RSPR no. SM-01-04 30050120987788 2026-08-18 08:54:20 1 2026-08-18 20 0 0 0 0 MAIN MAIN mnarc 2026-08-18 0 AIT RSPR no. SM-01-04 30050120611669 2026-08-18 08:54:20 3 2026-08-18 22 0 0 0 0 MAIN MAIN mnarc 2026-08-18 0 AIT RSPR no. SM-01-04 30050160084074 2026-08-18 08:54:20 1 2026-08-18 40