@book{25204,
	author = {Hussain, Malik Zahoor and Bechter, Clemens, and Government of Germany - DAAD,},
	title = {Customer relationship management in the telecommunications industry :},
	publisher = {Asian Institute of Technology,},
	year = {2001},
	series = {Research studies project report ;},
	address = {Bangkok :},
	note = {A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management },
	url = {http://203.159.5.9/ait-thesis/detail.php?q=B11614}
}