@book{32257,
	author = {Chi, Chu Ying and Bechter, Clemens,},
	title = {E-commerce and customer relationship management systems},
	publisher = {Asian Institute of Technology,},
	year = {2001},
	series = {Research studies project report ;},
	address = {Bangkok :},
	note = {A research study submitted in partial fulfillment of the requirements for the degree of Masters of Business Administration,School of Management },
	url = {http://203.159.5.9/ait-thesis/detail.php?q=B07304}
}