03525nas|a2200469 i 4500 20260818095711.0 021014s2002 th u m rtt 00| a1eng d .b11868326 AIT RSPR no. SM-02-22 Son, Barthélemy Empowerment in the hotel industry : a case study in selected hotels in Thailand Bangkok : Asian Institute of Technology, 2002 47 leaves Research studies project report ; no. SM-02-22 A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management Research report (M.Sc.) - Asian Institute of Technology, 2002 Empowering service employees is usually recognized as being a necessity in order to provide an exceptional customer service and make customers delighted and eager to come back. As a result, it could be expected that every companies managed to empower its frontline employees as much as possible. In light of the results of the present survey, conducted in three renowned hotels of Bangkok, Thailand, it is possible to say that there is a long way ahead before reaching a really high level of empowerment. For the time being, front-line employees, those who are to be empowered, keep smiling and doing the "Wai'', the traditional Thai greeting, to guests, but this situation may not last. The main reason explaining this inability to give employees the authority to do whatever it takes to satisfy the customer is the Thai environment, which tends to make employees reluctant to behave in a proactive way. To achieve a higher empowerment level, both executives and staff should wonder how to go beyond this limitation so as to marry initiative and unmatched care. Employee empowerment Thailand Hotels Thailand Employees Tocquer, Gerard A., Chairperson Deussen, Arne, Examination Committee Sununta Siengthai, Examination Committee Dual Degree with Ceram Sophia-Antipolis, France, Scholarship donor Asian Institute of Technology. Research studies project report ; no. SM-02-22 Full-Text http://203.159.5.9/ait-thesis/detail.php?q=B07355 .b11868326 mnait u 240627 0 021014 m a u 0 mnait mnait mnarc mnarc mnarc 20 40 Barcode : 30050120607378 CREATED : 2002-10-14 RECORD # : i12302260 LPATRON : 1018577 LCHKIN : 2007-07-24 # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 4 TOT RENEW : 3 Barcode : 30050120607360 CREATED : 2002-10-14 RECORD # : i12302272 LPATRON : 1018472 LCHKIN : 2006-09-27 # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 5 TOT RENEW : 1 Barcode : 30050160080304 CREATED : 2016-05-18 RECORD # : i12982696 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 Barcode : 30050120997266 CREATED : 2020-05-02 RECORD # : i13257535 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 Barcode : 30050120988125 CREATED : 2020-09-04 RECORD # : i13268788 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 36867 36867 0 0 0 0 MAIN MAIN mnait 2026-08-18 50.00 0 AIT RSPR no. SM-02-22 30050120607378 2026-08-18 09:57:11 1 2026-08-18 20 0 0 0 0 MAIN MAIN mnait 2026-08-18 50.00 0 AIT RSPR no. SM-02-22 30050120607360 2026-08-18 09:57:11 2 2026-08-18 20 0 0 0 0 MAIN MAIN mnarc 2026-08-18 0 AIT RSPR no. SM-02-22 30050160080304 2026-08-18 09:57:11 1 2026-08-18 40 0 0 0 0 MAIN MAIN mnarc 2026-08-18 50.00 0 AIT RSPR no. SM-02-22 30050120997266 2026-08-18 09:57:11 3 2026-08-18 20 0 0 0 0 MAIN MAIN mnarc 2026-08-18 0 AIT RSPR no. SM-02-22 30050120988125 2026-08-18 09:57:11 4 2026-08-18 20