@book{3926,
	author = {Nguyen, Khanh Ky and Winai Wongsurawat,},
	title = {Aligning customer service with business strategy :},
	publisher = {Asian Institute of Technology,},
	year = {2016},
	address = {Pathumthani :},
	note = {A project study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration (Executive) in International Business {u2013} Management of Technology (VN), School of Management},
	url = {http://203.159.5.9/ait-thesis/detail.php?q=B04778}
}