@book{4040,
	author = {Oliver, Robert M.},
	title = {An alternate derivation of the Pollaczek-Khintchine formula},
	publisher = {Institute of Transportation and Traffic Engineering, University of California,},
	year = {1964},
	series = {Reprint ;},
	address = {Berkeley, Calif. :},
	note = {Reprinted from Operations Research, v. 12, no. 1, Jan.-Feb. 1964}
}