04193nas a2200457 a 4500 20260817162510.0 230810s2022 th uu m rtt 0| a1eng d .b1241007x AIT Internship Report no.SM-22-04 Andrew Dopphoopha The analysis of using chatbot within the workplace for human resource management Pathum Thani, Thailand : Asian Institute of Technology, 2022 25 leaves : ill. Internship Report ; no. SM-22-04 An Internship Report submitted in partial fulfillment of the requirements for the degree of Master of Science in Business Analytics and Digital Transformation Internship Report (M. Sc.) - Asian Institute of Technology, 2022 With the companies implementing a Work from Home (WFH) policy due to the COVID-19 pandemic. Therefore, it becomes increasingly important for a company{u2019}s success to have effective internal communication. The human resource and the management decided to implement a chatbot (Zingha) to improve employee engagement. The objective of this report was identify what the expectations/objectives from HRM and the management team view point are and understanding how the chatbot affects the interaction/relationship between HRM and the employees with GoPomelo through interviews. Chatbots often known as conversational agents or virtual assistants can communicate via messaging applications. With growing interest from the public nearly triply from 2015 {u2013} 2022, with Asia leading the charge. More businesses have started to implement chatbots as in the recent years the have boosted productivity and efficiency. With possible use cases for internal communication, employee{u2019}s mental health assessment, business communication channel, e-commerce, etc. Specifically, within the HRM, Chatbots are rapidly being used to support corporate activities and procedures through relieving the HRM function thus enabling them to provide better service. Chatbots can support HRM through applicant recruiting, employer branding, FAQ responding, collection of feedback, and assistance to teams. Although, chatbots do have implications on HRM competences, work tasks, and operational interplay. The findings from the interviews showed an overall positive view on chatbots as their still massive potential for growth. Participants mentioned that the importance of design of flow, persona of the bot, user{u2019}s experience and the appropriate use case. Reviews for Zingha were positive as it achieved it objective while still being easy to use with complete options for the user to choose. Although, improvements can be made through use of more GIFs and stickers. Chatbots Personnel Management Forms Badir, Yuosre, Chairperson Endress, Tobias, Examination committee Hanna, Sam, Examination committee His Majesty the King{u2019}s Scholarships, Scholarship Donor Asian Institute of Technology. Internship Report ; no. SM-22-04 Full-Text http://203.159.5.9/ait-thesis/detail.php?q=B19681 .b1241007x mnait m 250422 0 230810 m a m 4 mnait mnait mnarc mnarc 40 67 20 Barcode : 30050211013122 CREATED : 2023-10-08 RECORD # : i1345920x LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 Barcode : - CREATED : 2023-10-08 RECORD # : i13459211 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 Barcode : 30050121069917 CREATED : 2023-10-08 RECORD # : i1345951x LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 1 TOT CHKOUT : 0 TOT RENEW : 0 Barcode : 30050121069909 CREATED : 2023-10-08 RECORD # : i13459521 LPATRON : 1032837 LCHKIN : 2024-08-20 # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 1 TOT CHKOUT : 1 TOT RENEW : 0 5222 5222 0 0 0 0 MAIN MAIN mnarc 2026-08-17 0 AIT Internship Report no.SM-22-04 30050211013122 2026-08-17 16:25:10 1 2026-08-17 40 0 0 0 0 MAIN MAIN mnarc 2026-08-17 0 AIT Internship Report no.SM-22-04 2026-08-17 16:25:10 2026-08-17 67 0 0 0 0 MAIN MAIN mnait 2026-08-17 50.00 0 AIT Internship Report no.SM-22-04 30050121069917 2026-08-17 16:25:10 1 2026-08-17 20 0 0 0 0 MAIN MAIN mnait 2026-08-17 50.00 0 AIT Internship Report no.SM-22-04 30050121069909 2026-08-17 16:25:10 2 2026-08-17 20