03543nas|a2200457 a 4500 20260818143601.0 070210s2005 th uu|m rtt 0| a1eng d .b12006300 AIT RSPR no.SM-05-74 Nugroho, Agus Integration of communities of practice (CoP) in business process improvement (BPI) : a case study Pathum Thani, Thailand : Asian Institute of Technology, 2005 78 leaves : ill. Research studies project report ; no. SM-05-74 A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management Research report (M.Sc.) - Asian Institute of Technology, 2005 Business Process Improvement (BPI) has been acknowledged to generate significant economic benefits for organizations and also enhance business performance in fulfilling customer's needs. Many organizations realized the need to improve their processes in order to increase customer's satisfaction. However, a study revealed that only as much as 30% of such BPI effort produced good result; thereby, compelling more research studies on the appropriate BPI methodology. On the other hand, many studies revealed that most BPI methods overlooked people's role as the driver of this process. Integration of Communities of Practice (CoP) in BPI project is something worth investigating, since CoP highly involves people behind the processes and act as the starting point of organizational learning, with a potential to complement BPI methodology. This study will be based on a case study of a BPI project in an organization, looking at how CoP works in a BPI project as part of the overall BPI methodology, how functional silos can be broken down to allow knowledge flow and what are potential impacts of CoP on BPI outcomes. Reengineering (Management) Igel, Barbara, Chairperson Donyaprueth Krairit, Examination Committee Sununta Siengthai, Examination Committee Austrian Government, Scholarship donor Asian Institute of Technology. Research studies project report ; no. SM-05-74 Full-Text http://203.159.5.9/ait-thesis/detail.php?q=B09470 .b12006300 mnait u 240816 0 070210 m a u 0 mnait mnait mnarc mnarc mnarc 20 40 Barcode : 30050120661888 CREATED : 2007-10-02 RECORD # : i12516399 LPATRON : 1018264 LCHKIN : 2007-04-29 # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 1 TOT RENEW : 0 Barcode : 30050120661912 CREATED : 2007-10-02 RECORD # : i12516405 LPATRON : 1014109 LCHKIN : 2007-07-25 # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 1 TOT RENEW : 0 Barcode : 30050120377097 CREATED : 2016-05-27 RECORD # : i13001619 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 Barcode : 30050120906564 CREATED : 2020-06-02 RECORD # : i13257882 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 Barcode : 30050120993703 CREATED : 2020-02-20 RECORD # : i13262324 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 61701 61701 0 0 0 0 MAIN MAIN mnait 2026-08-18 50.00 0 AIT RSPR no.SM-05-74 30050120661888 2026-08-18 14:36:01 1 2026-08-18 20 0 0 0 0 MAIN MAIN mnait 2026-08-18 50.00 0 AIT RSPR no.SM-05-74 30050120661912 2026-08-18 14:36:01 2 2026-08-18 20 0 0 0 0 MAIN MAIN mnarc 2026-08-18 0 AIT RSPR no.SM-05-74 30050120377097 2026-08-18 14:36:02 1 2026-08-18 40 0 0 0 0 MAIN MAIN mnarc 2026-08-18 0 AIT RSPR no.SM-05-74 30050120906564 2026-08-18 14:36:02 3 2026-08-18 20 0 0 0 0 MAIN MAIN mnarc 2026-08-18 0 AIT RSPR no.SM-05-74 30050120993703 2026-08-18 14:36:02 4 2026-08-18 20