@book{65423,
	author = {Nguyen Diep Bich Hanh and Zimmerman, Willi, and Project 300, Vietnam,},
	title = {ISO 9000 implementation in public services :},
	publisher = {Asian Institute of Technology,},
	year = {2007},
	series = {Research studies project report ;},
	address = {Pathum Thani, Thailand :},
	note = {A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration in International Public Management},
	url = {http://203.159.5.9/ait-thesis/detail.php?q=B10576}
}