03179nas|a2200433 i 4500 20260817162931.0 210400s1999 th uzm rtt 00| a1eng d .b11785950 AIT Thesis no.ISE-99-25 Thein Htike Oo Application of quality improvement tools in the supply chain system : a case study Bangkok : Asian Institute of Technology, 1999 130 p.: ill. Thesis ; no. ISE-99-25 Thesis (M.Eng.) - Asian Institute of Technology A thesis submitted in partial fulfillment of the requirements for the degree of Master of Engineering, School of Advanced Technologies In the global market system, there is high competition in every field of business. One thing, which becomes very obvious and always will be true logicall y, is that business with the highest number of satisfied customers get success. So, customer satisfaction plays a vital role in the success of the company. In this case study, a supply chain conceptual model has been developed with the combinations of the areas, which affect the customer requirements. The study used the ·appropriate quality improvement tools and techniques such as Vendor Performance Index (VPI), Analytic Hierarchy Process (AHP), Quality Function Deployment (QFD) and Deming's Prize Criteria (DPC) to get improvements in those areas, in order to meet or exceed customer requirements and finally, achieve customer satisfaction. The purposes of applying those tools and techniques are: VPI for the evaluation of the supplier performance, AHP for selection of the best distributor, QFD for the transformation of customer requirements to the management responsibilities ~hrough branch requirements and DPC for measuring the company's readiness for the Total Quality Management (TQM) practice, respectively. The ultimate objective is to get total customer satisfaction. Consumer satisfaction Total quality management Hasin, M.A.A., Chairperson Bohez, Erik L.J., Examination Committee Nagarur, Nagendra N., Examination Committee H.M. King of Thailand, Scholarship donor Asian Institute of Technology. Thesis ; no. ISE-99-25 Full-Text hhttp://203.159.5.9/ait-thesis/detail.php?q=B12279 .b11785950 mnait u 240330 0 000421 m a u 0 mnait mnait mnarc 22 40 20 Barcode : 30050120814610 CREATED : 2014-03-31 RECORD # : i12782403 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 Barcode : 30050160099551 CREATED : 2016-04-27 RECORD # : i12958815 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 Barcode : 30050121009483 CREATED : 2021-02-15 RECORD # : i13324925 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 6765 6765 0 0 0 0 MAIN MAIN mnait 2026-08-17 50.00 0 AIT Thesis no.ISE-99-25 30050120814610 2026-08-17 16:29:32 3 2026-08-17 22 0 0 0 0 MAIN MAIN mnarc 2026-08-17 0 AIT Thesis no.ISE-99-25 30050160099551 2026-08-17 16:29:32 1 2026-08-17 40 0 0 0 0 MAIN MAIN mnait 2026-08-17 0 AIT Thesis no.ISE-99-25 30050121009483 2026-08-17 16:29:32 1 2026-08-17 20