@book{69321,
	author = {Preecha Vichitthamaros and Pandey, Indra M., and Royal Thai Government (RTG),},
	title = {Leveraging information technology for superior customer service :},
	publisher = {Asian Institute of Technology,},
	year = {1995},
	series = {Research studies project report ;},
	address = {Bangkok :},
	note = {A research study report submitted in partial fulfillment of the requirements for the degree of Master of Business Administration.},
	url = {http://203.159.5.9/ait-thesis/detail.php?q=B15304}
}