system redesign and effectiveness assessment Nguyen Hoang Anh creator Chutiporn Anutariya Chairperson Kantinee Katchabakirin Co-chairperson Chantri Polprasert Examination Committee Vatcharaporn Esichaikul Examination Committee AITCV Scholarship Scholarship Donor text theses th Pathum Thani, Thailand Asian Institute of Technology 2025 monographic eng

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60 leaves : ill.+ 1 online resource This research addresses the limitations of the current Productivity and Quality Measurement System (NSCL) at VNPT Hanoi{u2019}s Information Operation Center (IOC), which relies on a legacy SQL-based database. The existing system suffers from rigid data structures, oversized and inconsistent job catalogs, lack of task segmentation, manual data entry for high-frequency operations, and the absence of real-time dashboards. These weaknesses result in unfair employee evaluations, operational inefficiencies, and limited decision-making support.The study aims to design and implement an improved, task-segmented evaluation framework that ensures fairness, consistency, and transparency. Using 2024 operational records from six departments, the research employs a mixed-methods approach: quantitative data analysis, qualitative interviews, and benchmarking against international standards such as ISO 9001, Lean IT, and TM Forum eTOM. The proposed system integrates MongoDB for flexible data modeling, task segmentation for fair scoring, and Business Intelligence dashboards for real- time KPI monitoring.Expected contributions include a standardized job catalog, a scalable database architecture, automation of repetitive tasks, and a unified KPI evaluation model that combines organizational objectives with task-based performance. The framework also establishes data governance mechanisms to enhance data integrity and proposes predictive analytics as a future extension to identify low performance early. A project report submitted in partial fulfillment of the requirements for the Degree of Master of Science (Professional) in Data Science and Artificial Intelligence Applications Project - Master of Science (Professional) - Asian Institute of Technology, 2025 Labor productivity Measurement Organizational effectiveness Performance standards Business intelligence Asian Institute of Technology. http://203.159.5.9/ait-thesis/detail.php?q=B23686 http://203.159.5.9/ait-thesis/detail.php?q=B23686 260224 20260817161324.0