@book{8887,
	author = {Trinh Thi Kim Phuong and Zimmermann, Willi  and Project 300, People Committee of Ho Chi Minh City },
	title = {Assessing the service quality of street level bureaucracy in Ho Chi Minh City, Police Department of the Eleventh District, Vietnam},
	publisher = {Asian Institute of Technology,},
	year = {2006},
	series = {Research studies project report ;},
	address = {Pathum Thani, Thailand :},
	note = {A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration},
	url = {http://203.159.5.9/ait-thesis/detail.php?q=B10220}
}