03296nas a2200445 a 4500 20260817163456.0 070807s2006 th uu|m rtt 0| a1eng d .b12018053 AIT RSPR no.SM-06-112 Trinh Thi Kim Phuong Assessing the service quality of street level bureaucracy in Ho Chi Minh City, Police Department of the Eleventh District, Vietnam Pathum Thani, Thailand : Asian Institute of Technology, 2006 115 p. : ill. Research studies project report ; no. SM-06-112 A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 2006 In the administrative reform, achievement of satisfaction of the citizen is the very important indicator in success evaluation. In an effort to develop the performance. of street level bureaucracy in the Police department of 11th district, and to increase the positive attitude of the citizen towards the police officials, a public attitude survey was carried out. The survey is to capture expectations of the citizen and to compare these with their perceptions of the service delivered by the Police department of 11th district. The study also reports a parallel SERVQUAL survey of the staff to examine what the frontline-officers think about how service users assess the quality of the service and compare the answers of the officers with those of the users. Another purpose of the research is to explore the application of the SERVQUAL approach to assess the quality of service in Police domain. Then, recommendations are produced for better service quality Bureaucracy Vietnam Ho Chi Minh Police social work Vietnam Ho Chi Minh Zimmermann, Willi Chairperson Dimmitt, Nicholas J. Examination Committee Sununta Siengthai Examination Committee Project 300, People Committee of Ho Chi Minh City Scholarship Donor Asian Institute of Technology. Research studies project report ; no. SM-06-112 Full-Text http://203.159.5.9/ait-thesis/detail.php?q=B10220 .b12018053 mnait u 240429 0 070807 m a u 0 mnait mnait mnarc mnarc 20 40 Barcode : 30050120662845 CREATED : 2006-10-03 RECORD # : i12533609 LPATRON : 1028717 LCHKIN : 2019-08-10 # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 1 TOT RENEW : 0 Barcode : 30050120605398 CREATED : 2006-10-03 RECORD # : i12533610 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 Barcode : 30050120361588 CREATED : 2016-02-06 RECORD # : i13012472 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 Barcode : 30050120906374 CREATED : 2020-10-02 RECORD # : i13258369 LPATRON : 0 LCHKIN : - # RENEWALS : 0 # OVERDUE : 0 IUSE3 : 0 TOT CHKOUT : 0 TOT RENEW : 0 8887 8887 0 0 0 0 MAIN MAIN mnait 2026-08-17 10.00 0 AIT RSPR no.SM-06-112 30050120662845 2026-08-17 16:34:56 1 2026-08-17 20 0 0 0 0 MAIN MAIN mnait 2026-08-17 10.00 0 AIT RSPR no.SM-06-112 30050120605398 2026-08-17 16:34:56 2 2026-08-17 20 0 0 0 0 MAIN MAIN mnarc 2026-08-17 0 AIT RSPR no.SM-06-112 30050120361588 2026-08-17 16:34:56 2026-08-17 40 0 0 0 0 MAIN MAIN mnarc 2026-08-17 0 AIT RSPR no.SM-06-112 30050120906374 2026-08-17 16:34:56 3 2026-08-17 20