Trinh Thi Kim Phuong creator Zimmermann, Willi Chairperson Dimmitt, Nicholas J. Examination Committee Sununta Siengthai Examination Committee Project 300, People Committee of Ho Chi Minh City Scholarship Donor text series technical report th Pathum Thani, Thailand Asian Institute of Technology 2006 continuing eng 115 p. : ill. In the administrative reform, achievement of satisfaction of the citizen is the very important indicator in success evaluation. In an effort to develop the performance. of street level bureaucracy in the Police department of 11th district, and to increase the positive attitude of the citizen towards the police officials, a public attitude survey was carried out. The survey is to capture expectations of the citizen and to compare these with their perceptions of the service delivered by the Police department of 11th district. The study also reports a parallel SERVQUAL survey of the staff to examine what the frontline-officers think about how service users assess the quality of the service and compare the answers of the officers with those of the users. Another purpose of the research is to explore the application of the SERVQUAL approach to assess the quality of service in Police domain. Then, recommendations are produced for better service quality A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 2006 Bureaucracy Vietnam Ho Chi Minh Police social work Vietnam Ho Chi Minh Asian Institute of Technology. http://203.159.5.9/ait-thesis/detail.php?q=B10220 http://203.159.5.9/ait-thesis/detail.php?q=B10220 070807 20260817163456.0