@book{8931,
	author = {Asa Sattayut and Paul, Himangshu, and Telephone Organization of Thaialnd,},
	title = {Assessment and improvement of service quality :},
	publisher = {Asian Institute of Technology,},
	year = {2001},
	series = {Research studies project report ;},
	address = {Pathum Thani, Thailand :},
	note = {A research study submitted in partial fulfillment of the requirements for the degree of Master in Business Administration (Executive MBA Program)}
}