@book{9342,
	author = {Nguyen Danh Nguyen and Paul, Himangshu, and Government of Switzerland,},
	title = {An assessment of service quality in the airline industry :},
	publisher = {Asian Institute of Technology,},
	year = {1997},
	series = {Research studies project report ;},
	address = {Bangkok :},
	note = {A research study submitted in partial fulfillment of the requirements for the degree of Mater of Business Administration.},
	url = {http://203.159.5.9/ait-thesis/detail.php?q=B13607}
}