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035 _a.b11934645
099 9 _aAIT Thesis no.CS-03-05
100 0 _aLe Thanh Liem
245 1 0 _aSelf-organizing maps for browsing FAQs
260 _aPathum Thani, Thailand :
_bAsian Institute of Technology,
_c2003
300 _a38 p. :
_bill.
490 1 _aThesis ;
_vno. CS-03-05
500 _aA thesis submitted in partial fulfillment of the requirements for the degree of Master of Science, School of Advanced Technologies
502 _aThesis (M.Sc.) - Asian Institute of Technology, 2003
520 _aThis research is on the automation of Frequently Ask Questions (FAQs) faced by a telephone enquiring system. This thesis considered the Vietnam Telephone Call Center known as 1080 Net Enquiry System. This thesis explored the use of Self-Organizing Maps (SOMs) to group the FAQs to identify appropriate responses.
650 0 _aSelf-organizing maps
650 0 _aSelf-organizing systems
650 0 _aTelephone answering services
700 1 _aSadananda, R.
_eChairperson
700 0 _aVatcharaporn Esichaikul
_eExamination Committee
700 1 _aDevadason, Francis J.
_eExamination Committee
710 2 _aHCMC P and T, HoChiMinh City, Viet Nam
_eScholarship Donor
810 2 _aAsian Institute of Technology.
_tThesis ;
_vno. CS-03-05
856 _3Full-Text
_u http://203.159.5.9/ait-thesis/detail.php?q=B11494
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