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005			20260817162836.0
008			081106s2008 th uu|m rtt 0| a1eng d
035			_a.b12041658
099		9	_aAIT Thesis no.UE-08-17
100	0		_aNguyen Thi Chau Huyen
245	1	0	_aApplication of benchmarking for urban water supply system : _bcase of Hue City, Vietnam
260			_aPathum Thani, Thailand : _bAsian Institute of Technology, _c2008
300			_a110 p. : _bill.
490	1		_aThesis ; _vno. UE-08-17
500			_aA thesis submitted in partial fulfillment of the requirements for the degree of Master of Science in Urban Environmental Management
502			_aThesis (M.Sc.) - Asian Institute of Technology, 2008
520			_aProcess benchmarking has been used as a tool to provide opportunities for organizations to improve their management system. This study applies process benchmarking for water supply in a selected city of Hue to close the gaps in water utility performance and knowledge in benchmarking. The study is conducted for understanding performance measurements used in water supply in Hue city, exploration opportunities to apply process benchmarking by comparing performance indicators among utilities with gender and disaster considering, and development of recommendations used in development plans for water supply of the city. The scope of process benchmarking is considered within four areas: operation process, environment, services, and finance and efficiency. From comparison results among Hue and benchmarking partners, Singapore and Ho Chi Minh are among the utilities for Hue to adopt. Instead of preparation of a plan for improvement, the study develops recommendations for improvement that can be integrated into the development plan of the city. The recommendations consider changes that can be applied for water treatment process, waste management for protecting environment, public awareness campaign for services, more gender involvement in the process and some additional process when the utility increases capacity for more efficiency. Moreover, recommendations are also for the city government to manage the water source and catchment on Huong River, and to construct drainage, sewerage and wastewater treatment system as well as for integrating several types of infrastructure for sustainable development. The study has adopted process benchmarking that normally is used in industry, combined specific areas and sub-processes and adjusted the process of public sector to fix with Hue context. The study results can be applied to other utilities with consideration of using Hue case as one of good benchmarking partners for some good performance, especially water loss control, awareness campaign and PR activities. With other urban environmental facilities,. the same process can be applied such as for wastewater and solid waste management system with modification of their indicators and selection of best practice in the world for benchmarking partners
650		0	_aWater-supply _zVietnam _zHue
650		0	_aBenchmarking (Management) _zVietnam _zHue
700	0		_aVilas Nitivattananon, _eChairperson
700	1		_aSajor, Edsel E., _eExamination Committee
700	1		_aDo, Ba Khang, _eExamination Committee
710	2		_aCanada (CIDA), _eScholarship donor
810	2		_aAsian Institute of Technology. _tThesis ; _vno. UE-08-17
856			_3Full-Text _uhttp://203.159.5.9/ait-thesis/detail.php?q=B04176
907			_a.b12041658 _bmnait _cu
902			_a240401
998			_b0 _c081106 _dm _ea _fu _g0
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942			_c20
942			_c40
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