000			03324nam a2200409 4500
005			20260818171313.0
008			220698 th eng
035			_a.b10491181
099		9	_aAIT Thesis no.IE-81-10
100	1		_aKhan, Md. Lutfar Rahman
245	1	0	_aPassengers' perception of air companies : _bthe case of Southeast Asia-Europe air route
260			_aBangkok : _bAsian Institute of Technology, _c1981
300			_a1 v. (various pagings)
490	1		_aThesis ; _vno. IE-81-10
500			_aA thesis submitted in partial fulfillment of the requirements for the degree of Master of Engineering. School of Engineering and Technology
502			_aThesis (M.Eng.) - Asian Institute of Technology, 1981
520			_aA simple method for investigating the attitude of air travelers toward the airlines has bee n studied. Nineteen airlines which fly, without change of airplane during the journey, between Bangkok and at least one European city were considered. Bangkok. was taken to represent the South-East Asian cities. A sample survey was conducted with personal interviews aided by a preset questionnaire. Singapore Airlines and Thai International emerged as the two most popular air companies serving this route, while Aeroflot was found to be the l east preferred. On the question of why passengers prefer one airline to another, it was found that 'Quality of food' , 'Puncuality' and 'Politeness of airline staff' were the most important attributes of the air companies. 'safety' and 'Fare' were not found to be important f or influencing travelers' preference. Geometric representations of the air companies were done on the basis o f the degrees of satisfaction provided by the air companies on the most important attributes. The representations were seen to be extremely helpful in revealing the present state of affairs regarding airline preference. It was observed that the South-East Asian airlines succeeded mainly because of their courteous service while the success of the reputed West European airlines was due t o their mechanical type of efficiency like offering a punctual service. The air companies were clustered using p-median clustering problem and the method worked quite well.
650		0	_aConsumers' preferences _xEurope
650		0	_aConsumers' preferences _xAsia, Southeastern
650		0	_aAir travel
700	1		_aOudheusden, Dirk L. Van, _eChairperson
700	1		_aClarke Harry R., _eExamination Committee
700	1		_aTabucanon, Mario T., _eExamination Committee
710	2		_aThe Royal Government of The Netherlands, _eScholarship Donor
810	2		_aAsian Institute of Technology. _tThesis ; _vno. IE-81-10
856			_3Full-Text _uhttp://203.159.5.9/ait-thesis/detail.php?q=B21736
907			_a.b10491181 _bmnait _cs
902			_a250108
998			_b2 _c951012 _dm _ea _fs _g0
945			_lmnait
945			_lmnarc
942			_c22
942			_c40
909			_aBarcode : 30050120822274 _bCREATED : 2014-05-02 _cRECORD # : i12757305 _dLPATRON : 0 _eLCHKIN : - _f# RENEWALS : 0 _g# OVERDUE : 0 _hIUSE3 : 0 _iTOT CHKOUT : 0 _jTOT RENEW : 0
909			_aBarcode : 30050160010772 _bCREATED : 2016-11-04 _cRECORD # : i12936455 _dLPATRON : 0 _eLCHKIN : - _f# RENEWALS : 0 _g# OVERDUE : 0 _hIUSE3 : 0 _iTOT CHKOUT : 0 _jTOT RENEW : 0
999			_c85791 _d85791