AI SearchDevelopment of supplier satisfaction measurement model : a case study of Siam Cement Group (SCG)
Varistha Pianuch
Development of supplier satisfaction measurement model : a case study of Siam Cement Group (SCG) - 56 leaves : ill. - Research studies project report ; no. SM-20- . - Asian Institute of Technology. Research studies project report ; no. SM-20- .
A research submitted in partial fulfillment of the requirements for the degree of Master of Business Administration
Research Studies Project Report (M.BA.) - Asian Institute of Technology, 2020
Purpose The main objective of this paper was to design and develop a measurement model of supplier satisfaction. Design/methodology/approach This study used a three-step methodology. The concept involved factors developed based on the relevant literature. Further, a regression model framework is used to calculate Supplier Satisfaction Index. The proposed decision framework was tested with a real-world company case study in a Thai merchandising firm. Findings This paper found the key factor affecting the supplier satisfaction was trustworthiness. Research limitations/implications The sample respondents of suppliers are small as they were selected solely from the Siam Cement Group (SCG). This may involve some sampling bias issue. Practical implications This study illustrated a comprehensive measurement framework of supplier satisfaction toward the buyer organization. Therefore, if a company desires for improving supplier satisfaction level, they should generally focus on these six factors especially the three factors found highly significant, which are found to enhance the supplier relationship and sharpen the supplier relationship management of organization. Originality/value This study offers two key benefits. Firstly, development of a supplier satisfaction measurement framework beneficial for the customer department to align them with the organization perspective in Thailand. It also provided a set of supplier satisfaction indices with a buyer company. Secondly, this measurement framework provided an understanding of the supplier satisfaction overview in alignment with the satisfaction scores in each supplier from developed supplier satisfaction calculation model. Keywords Supplier satisfaction factors, Service quality, Communication quality, Time management quality, Corporation sharing, Trustworthiness, Organizational learning capability, Supplier Satisfaction Index (SSI), Satisfaction measurement, online survey, Siam Cement Plc., Thailand
Business logistics
Supply chain management
Development of supplier satisfaction measurement model : a case study of Siam Cement Group (SCG) - 56 leaves : ill. - Research studies project report ; no. SM-20- . - Asian Institute of Technology. Research studies project report ; no. SM-20- .
A research submitted in partial fulfillment of the requirements for the degree of Master of Business Administration
Research Studies Project Report (M.BA.) - Asian Institute of Technology, 2020
Purpose The main objective of this paper was to design and develop a measurement model of supplier satisfaction. Design/methodology/approach This study used a three-step methodology. The concept involved factors developed based on the relevant literature. Further, a regression model framework is used to calculate Supplier Satisfaction Index. The proposed decision framework was tested with a real-world company case study in a Thai merchandising firm. Findings This paper found the key factor affecting the supplier satisfaction was trustworthiness. Research limitations/implications The sample respondents of suppliers are small as they were selected solely from the Siam Cement Group (SCG). This may involve some sampling bias issue. Practical implications This study illustrated a comprehensive measurement framework of supplier satisfaction toward the buyer organization. Therefore, if a company desires for improving supplier satisfaction level, they should generally focus on these six factors especially the three factors found highly significant, which are found to enhance the supplier relationship and sharpen the supplier relationship management of organization. Originality/value This study offers two key benefits. Firstly, development of a supplier satisfaction measurement framework beneficial for the customer department to align them with the organization perspective in Thailand. It also provided a set of supplier satisfaction indices with a buyer company. Secondly, this measurement framework provided an understanding of the supplier satisfaction overview in alignment with the satisfaction scores in each supplier from developed supplier satisfaction calculation model. Keywords Supplier satisfaction factors, Service quality, Communication quality, Time management quality, Corporation sharing, Trustworthiness, Organizational learning capability, Supplier Satisfaction Index (SSI), Satisfaction measurement, online survey, Siam Cement Plc., Thailand
Business logistics
Supply chain management