AI SearchDevelopment of supplier satisfaction measurement model : (Record no. 29555)
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| fixed length control field | 03387nas a2200325 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260818090929.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230828s2020 th uu m rtt 0| a1eng |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | .b12412107 |
| 099 #9 - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | AIT RSPR no.SM-20- |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Varistha Pianuch |
| 245 10 - TITLE STATEMENT | |
| Title | Development of supplier satisfaction measurement model : |
| Remainder of title | a case study of Siam Cement Group (SCG) |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 56 leaves : |
| Other physical details | ill. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Research studies project report ; |
| Volume/sequential designation | no. SM-20- |
| 500 ## - GENERAL NOTE | |
| General note | A research submitted in partial fulfillment of the requirements for the degree of Master of Business Administration |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Research Studies Project Report (M.BA.) - Asian Institute of Technology, 2020 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Purpose {u2013} The main objective of this paper was to design and develop a measurement model of supplier satisfaction. Design/methodology/approach {u2013} This study used a three-step methodology. The concept involved factors developed based on the relevant literature. Further, a regression model framework is used to calculate Supplier Satisfaction Index. The proposed decision framework was tested with a real-world company case study in a Thai merchandising firm. Findings {u2013} This paper found the key factor affecting the supplier satisfaction was trustworthiness. Research limitations/implications {u2013} The sample respondents of suppliers are small as they were selected solely from the Siam Cement Group (SCG). This may involve some sampling bias issue. Practical implications {u2013} This study illustrated a comprehensive measurement framework of supplier satisfaction toward the buyer organization. Therefore, if a company desires for improving supplier satisfaction level, they should generally focus on these six factors especially the three factors found highly significant, which are found to enhance the supplier relationship and sharpen the supplier relationship management of organization. Originality/value {u2013} This study offers two key benefits. Firstly, development of a supplier satisfaction measurement framework beneficial for the customer department to align them with the organization perspective in Thailand. It also provided a set of supplier satisfaction indices with a buyer company. Secondly, this measurement framework provided an understanding of the supplier satisfaction overview in alignment with the satisfaction scores in each supplier from developed supplier satisfaction calculation model. Keywords {u2013} Supplier satisfaction factors, Service quality, Communication quality, Time management quality, Corporation sharing, Trustworthiness, Organizational learning capability, Supplier Satisfaction Index (SSI), Satisfaction measurement, online survey, Siam Cement Plc., Thailand |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Business logistics |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Supply chain management |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sununta Siengthai, |
| Relator term | Chairperson |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Levermore, Roger, |
| Relator term | Examination committee |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Vatcharapol Sukhotu, |
| Relator term | Examination committee |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Royal Thai Government, |
| Relator term | Scholarship Donor |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology Fellowship, |
| Relator term | Scholarship Donor |
| 810 2# - SERIES ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asian Institute of Technology. |
| Title of a work | Research studies project report ; |
| Volume/sequential designation | no. SM-20- |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Full-Text |
| Uniform Resource Identifier | <a href="http://203.159.5.9/ait-thesis/detail.php?q=B19814">http://203.159.5.9/ait-thesis/detail.php?q=B19814</a> |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b12412107 |
| b | mnait |
| c | m |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) | |
| a | 250411 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Operator's initials, OID (RLIN) | 0 |
| Cataloger's initials, CIN (RLIN) | 230828 |
| First date, FD (RLIN) | m |
| -- | a |
| -- | m |
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