AI SearchImproving customer satisfaction, loyalty, and profit : (Record no. 58822)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01109nam a2200289 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260818134620.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240612s2000 caua r 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780787953102 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | .b12427275 |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.335 |
| Item number | J64 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnson, Michael D. |
| 245 10 - TITLE STATEMENT | |
| Title | Improving customer satisfaction, loyalty, and profit : |
| Remainder of title | an integrated measurement and management system / |
| Statement of responsibility, etc. | Michael D. Johnson and Anders Gustafsson |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | San Francisco: |
| Name of publisher, distributor, etc. | Jossey-Bass, |
| Date of publication, distribution, etc. | 2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 214 p. : |
| Other physical details | ill. |
| 490 1# - SERIES STATEMENT | |
| Series statement | The University of Michigan Business School management series |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer loyalty |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | University of Michigan Business School management series |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b12427275 |
| b | mngc |
| c | t |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) | |
| a | 240701 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Operator's initials, OID (RLIN) | 0 |
| Cataloger's initials, CIN (RLIN) | 240612 |
| First date, FD (RLIN) | m |
| -- | a |
| -- | t |
| -- | 0 |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | mngc |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | 14-General Book |
| 909 ## - LOCAL ITEMS USED | |
| Barcode | Barcode : 30050121094402 |
| CREATED | CREATED : 2024-12-06 |
| RECORD Id | RECORD # : i13502955 |
| LPATRON | LPATRON : 0 |
| LCHKIN | LCHKIN : - |
| RENEWALS | # RENEWALS : 0 |
| -- | # OVERDUE : 0 |
| -- | IUSE3 : 0 |
| -- | TOT CHKOUT : 0 |
| -- | TOT RENEW : 0 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available for Loans | Asian Institute of Technology Library | Asian Institute of Technology Library | General Collection | 18/08/2026 | 28.50 | HF5415.335 J64 | 30050121094402 | 18/08/2026 | 1 | 18/08/2026 | 14-General Book |