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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson and Anders Gustafsson
Material type:
TextSeries: University of Michigan Business School management seriesPublication details: San Francisco: Jossey-Bass, 2000Description: 214 p. : illISBN: - 9780787953102
- HF5415.335 J64
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 14-General Book | Asian Institute of Technology Library General Collection | HF5415.335 J64 (Browse shelf(Opens below)) | 1 | Available | 30050121094402 |
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